Sr. Project Manager, Facilities

New York, NY, United States

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

To create our vision of the workplace of the future and lead the transformation of our office footprint, Genesys has an opening for a project manager on our Global Facilities and Real Estate team. Genesys has a current presence in over 40 locations around the world with main sites currently in Indianapolis IN, Menlo Park CA, Durham NC, Galway Ireland, Budapest Hungary, Chennai India and Manila Philippines. The Senior Project Manager, Global Workplace role will manage capital improvements projects around the world and transform locations into dynamic spaces for employees to come together to share ideas and learnings, create and develop innovative products, and showcase our brand and culture.

The ideal candidate will be seasoned in large and small capital improvement projects from inception through closeout, including ad-hoc facilities requests. This individual will have thorough design and construction project management skills along with a demonstrated understanding of related business needs. Reporting directly into the Director, Global Workplace, this role will ideally be based in the New York metro area or one of our main US hubs, and can be flexible to work from home.

Responsibilities:

Develop and maintain project schedules, including critical path activity ownership, through project completion and space occupancy

Prepare, develop, and maintain project budgets as required for each project and project phase to ensure overall project objectives are met

Communicate with multiple internal departments to ensure effective coordination of site activities including IT, Finance and Accounting, Legal, Physical Security, Audio Visual, Sustainability and Employee Health and Safety

Prepare various RFPs needed for consultant and contractor contracts including writing scopes of work, evaluating proposals, negotiating fees, establishing clarifications, levelling and award of services

Perform administrative tasks related to the contracts, such as processing invoices, implementing corrective action, or any other contract management activities that may be necessary for the fulfillment of services

Create and provide regular project reports for the various phases for assigned projects

Assist in developing standard processes and guidelines for project management, design, construction and sustainability compliance

Ensure results in initiation, creation of project and design briefs, planning, follow through, and closing of all projects against agreed targets

Ability to work with other departments to define, prioritize, and develop projects, create and maintain standards and integrate with enterprise programs

Ability to read and interpret architectural and engineering drawings. Prepare and track project budgets & schedules in various software. Organize with the ability to identify and manage multiple priorities at once

Perform duties as assigned that may affect the real estate strategy and not be related to a specific project. This may include organization-wide consulting studies, facility condition assessments, organization of documents and materials, development of workplace standards and design guidelines, or other

Maintain high qualitative and quantitative standards for work performance along with maintaining accurate and consistent electronic files

Maintain effective professional relationship with vendors, consultants, staff, and management

Engage and communicate with internal project team members to ensure coordination and aligned communications for each project to ensure project goals are met

Collaborate on and participate in duties and responsibilities relating to the broader goals and objectives of the Global Real Estate and Facilities team and develop and maintain deep relationships with regional facilities operations staff to insure successful project outcomes

Qualifications: Bachelor's Degree in Science and Engineering or Construction Management and / or MBA

7+ years in the design and construction industry

Experience working as Owner's representative preferred.

PMP, LEED, Black Belt, PE, RA, CM and graphics certification a plus

AUTOCAD a plus

Excellent computer skills, including the ability to learn new software as necessary, preferred

Proficient in Microsoft Office suite of products including excel, word, and PowerPoint a minimum

Excellent planning, organizational and time management skills

Detailed oriented with strong planning, organization, and analytical skills

Ability to develop relationships to enable the internal and external partnerships that are critical to successful delivery of planning and design projects

Experience working within a very lean internal organization that relies heavily on external providers to deliver high quality and timely work product

Travel required occasionally, not to exceed 20% of time

Participate in and lead meetings in various time zones occasionally necessitating early morning or late night calls

This job requires frequent walking, prolonged sitting at a computer, standing, use of hands and ability to lift up to 30 lbs. Clear vision including close, distant, peripheral and depth perception, as well as generally good hearing acuity are required to perform tasks effectively

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$85,700.00 - $168,100.00

Benefits: Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.