Technology Support III - Production Support_

Plano

We are looking for an individual who is well versed with the Application Support functions. This position is for supporting the suite of applications used by Investment Information Services division.

As an Associate - Technology Support III- Production Support within our Investment Information Services division, you will be at the forefront of maintaining and supporting our suite of applications. These applications are crucial to our product offering and provide us with a competitive edge in the marketplace. Your role will involve resolving user and technology issues, supporting and maintaining various Cloud and Linux based applications, and coordinating software deployments. You will also be responsible for managing the relationship between operational users and the technology department. This role offers the opportunity to develop specialist knowledge in relevant systems and to bring a DevOps mindset to the entire software development lifecycle.

This is a complex suite of applications which are closely interlinked and at the core of our company product offering and provides us with a competitive advantage in the market place. Any disruption to service or inaccuracy in these applications will have an adverse impact to our clients, result in reputational damage to JPMorgan and potentially have an adverse financial impact to the organization.

**Job responsibilities:**

+ Resolve all user and technology issues on the Production instance of the data solution application suite.

+ Support and maintenance of the various Cloud and Linux based applications.

+ Monitor and troubleshoot the batch jobs

+ Perform AWS/Cloud based monitoring

+ Coordinate and execute of all software deployments into Production environments.

+ Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners

+ Liaising with application development and infrastructure teams targeting on-going development, production activity and release management

+ Own major production incidents, working closely with other technology teams in order to resolve business-impacting issues

+ Pro-actively improving the quality of systems and service, and increase business value

+ Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale

+ Manage the relationship between the operational users and the technology department. This involves organizing weekly service review meetings and being a key point of escalation for technology issues or concerns within the operational areas.

**Required qualifications, capabilities, and skills:**

+ Bachelor degree in Computer Science with at least 5 years of Application Support experience.

+ Experience supporting AWS cloud based applications

+ Python/Shell ScriptingAWS - S3, EC2, Glue, Apache Spark, Snowflake, Argo Workflows, RDS

+ Application Performance monitoring tools : Datadog/Splunk/AppDynamic/Dynatrace/Grafana

+ Schedulers - Glue/Bridge/Step/Control-M / Autosys

+ Monitoring - Geneos, Datadog / CloudWatch

+ Strong written and verbal communication skills

+ Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions.

+ Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations

**Preferred Qualifications, Skills, and Capabilities:**

+ Prior knowledge in JAVA is a plus

+ Self-driven & proactive

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans