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National HME, Inc.
Fort Worth
Job Description Job Description KEY RESPONSIBILITIES OF THIS POSITION: Oversee all aspects of the Customer Call Center. Hire, train, and retain employees for the call center location. Communicate any hospice or customer issues with Client Relations, Regional Manager, Branch Operations Managers or Executive as needed. Research all service failur
Job Source: National HME, Inc.G.L. Hunt Foundation Repair
Fort Worth
Job Description Job Description Are you a customer service professional with a talent for analytics seeking a rewarding opportunity with a fast-growing company? Look no further! G.L. Hunt Foundation Repair is currently hiring a Customer Service Call Center Manager in the DFW location! Join our dynamic team of dedicated and innovative individuals
Job Source: G.L. Hunt Foundation RepairAscensus
Fort Worth, TX, United States
Ascensus is the largest independent retirement and college savings services provider in the United States, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need future associates who want to lea
Job Source: AscensusPerdue, Brandon, Fielder, Collins and Mott L.L.P.
Arlington
Job Description Job Description Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts a
Job Source: Perdue, Brandon, Fielder, Collins and Mott L.L.P.Regal Professional Services
Roanoke
Job Description Job Description Regal Professional Services is currently hiring a Customer Representative for a Call Center located in Northlake, TX. If you have any questions, please call (469) 444-5493 and ask for Esther. Responsibilities : Answer incoming calls and greet customers in a professional and courteous manner Listen attentivel
Job Source: Regal Professional ServicesSerenity Healthcare
Fort Worth
Job Description Job Description Call Center Agent Onsite – Fort Worth, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are
Job Source: Serenity HealthcareSerenity Healthcare, LLC
Fort Worth, TX, United States
Call Center Agent Onsite – Fort Worth, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Call Center Agent for ou
Job Source: Serenity Healthcare, LLCAirCo Air Conditioning
Fort Worth
Job Description Job Description Customer Experience Agent (Call Center) NOTE: Working a consistent Saturday or Sunday, and/or working until 7PM may be required for weekdays. Four day 10 hour shift options are available. Pay Rate: $16.00-$19.00 /hr DOE, + bonuses after 90 days This position is in office As a Customer Service Representative with ou
Job Source: AirCo Air ConditioningFort Worth
Job Description Job Description The Call Center Manager is responsible for leading strategic planning and call center operations in the Procurement Department: Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and TAT expectations.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Responsible for driving operations excellence: Standardization, Scalability, Effectiveness, Efficiency
Responsible for implementing new procedures/protocols as they can change frequently
Lead by example to provide guidance and mentoring to call & processing team members and direct reports
Responsible for quality of service provided
Responsible for human resources matters
Develop clear communication channels and direction among cross-functional teams
Requires regular and consistent attendance
Comply with all safety rules and regulations during work hours in conjunction with the Injury Illness Prevention Program (IIPP)
May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses
Adhere to HIPAA regulations, policies and procedures
Help to foster and encourage Corvel & CERIS company culture amongst all employees
Additional duties as required
KNOWLEDGE & SKILLS:
Must have good computer and analytical skills
Effective interpersonal and customer service skills
Effective oral, written, and communication skills
Highly Motivated and Self Starter
Good organizational skills and ability to multitask
Detail Oriented
Competency to utilize company software and ability to learn new systems as necessary
EDUCATION & EXPERIENCE:
Associates degree, national certification or a combination of education and relevant experience
5 years’ experience in a professional office environment
Management or supervisory experience (1-3 years)
About CERiS
CERiS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Call Center Manager jobs in Fort Worth
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