Customer Service Representative

Scottsdale, AZ, United States

Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to work in a fast-paced and dynamic environment.

Pima North Animal Hospital is a veterinary hospital providing medical, surgical and dental care as well as grooming and boarding for cats and dogs. We proudly achieved and have maintained AAHA Accreditation and Feline Friendly status.

We are very proud of our culture - we foster a collaborative work environment. If you are outgoing, love working with animals and educating their owners, apply today - we are worth the drive!

Job Summary:

The Client Service Representative is responsible for providing exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Client Service Representative is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the clinic's procedures and policies.

The Client Service Representative is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed. Tasks outlined are not all-inclusive of job duties and responsibilities.

Responsibilities:

- Check pets in for services and check pets out when completed

- Schedules client appointments and addresses client questions including calling clients back

- Demonstrates empathy for clients' companion animals

- Answer incoming customer inquiries via phone, email, and chat

- Provide accurate and timely information to customers regarding services and appointments

- Upsell products and services to maximize sales opportunities

- Enter customer data and update account information in the system

- Resolve customer complaints or issues in a professional and efficient manner

- Collaborate with other departments to ensure customer satisfaction

- Maintain a high level of product knowledge to effectively address customer inquiries

- Conducts all aspects of client interaction, including but not limited to inbound and outbound communication, scheduling appointments, invoice completion, collecting payment for services, educating clients about products and services, and over the counter sales of merchandise

Skills:

- Strong customer service skills with the ability to handle difficult situations with professionalism and empathy

- Excellent phone etiquette and communication skills in English

- Proficient in data entry and navigating computer systems

- Ability to analyze customer needs and provide appropriate solutions

- Microsoft Office and AVImark experience preferred

- Payment handling and basic finance skills

- Basic veterinary medical knowledge, including products and services, is desired

If you share a love of animals and the people who love them, and have the necessary skills and experience, we would love to hear from you. Join our team as a Customer Service Representative to improve the comfort and well-being of pets! Apply now!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

Pima North Animal Hospital is part of the National Veterinary Associates (NVA) community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals, rooted in a culture of compassion and innovation and committed to delivering exceptional veterinary care.

Additional hospital benefits are provided by Pima North Animal Hospital including potential for continuing education opportunities, uniform allowance, and employee discounts on products and services.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.