CUSTOMER SERVICE REPRESENTATIVE
Phoenix, AZ, United States
PING, Inc., maker of PING golf equipment, is seeking Customer Service Representatives that will provide quality professional customer service that consistently exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions.
OUR MISSION:
To be the unquestioned leader in innovation, design, service and quality while providing an enjoyable environment for employees that allows them to fulfill their potential.
WE OFFER:
* Competitive benefits and compensation package
* Generous employee discount
* Robust wellness program with cash incentives
* Ride Share Programs
* Flexible time off
YOU WILL:
* Answer inbound calls and emails from customers and sales representatives quickly assesses customer needs and proactively provide solutions.
* Keep customers informed on the status of their order, reconcile errors in a cost-effective manner, resolve post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
* Drive repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
* Where needed, act as a liaison between customer and manufacturer, as well as between customer and freight carrier.
* Maintain thorough knowledge of PING products, services and the production process.
* Accept full responsibility for following through and resolving customer requests for service, including ship times when other departments or individuals are involved. Follow through on shipments and orders.
* Authorize returns and repairs for no-charge consideration.
* Partner with Credit Department and submit credit/debit requests and billing/shipment corrections as needed.
* Collaborate with the Customer Service Analyst Team to ensure accuracy of automated orders.
* Understand company credit process to research and answer inquiries regarding account balances and shipment problems.