Manager, Solution Engineering, Commercial Solutions

Atlanta, GA, United States

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Solution Engineering, Commercial Solutions

Overview:

Are you passionate about solving problems? Are you ready to craft innovative solutions for customers? Are you ready to drive transformational change in markets across the globe? If so, come join our global product team within Mastercard Commercial Solutions to help shape our future!

The candidate will drive integrated solution design and implementation for key customers leveraging various Mastercard products and services. In addition, the candidate will drive product innovations, monitor emerging trends, and evaluate new technologies through conducting opportunity analysis and proof of concept projects. Our customers include Issuers, Corporates, FinTechs, and Platforms serving buyers & suppliers in the B2B and T&E space. Our internal stakeholders include global & regional product managers, architects, and engineers across business units.

Primary Responsibilities:

Gain and possess extensive process and technical expertise for differentiating and customizing solutions and understand the broad range of use cases and segments to support key clients and cross-functional teams.

Define and assist to develop customer solutions that integrate relevant best of breed products and services to serve market needs and solve for customer "pain points."

Compile customer and product insights to identify opportunities for product enhancements and process improvements.

Drive end-to-end solution design across functional areas when required for new business requirements.

Collaborate and partner with product owners, architects, and development leaders to help iterate, prioritize, and execute.

Document and share design for new solutions and best practices for improved processes. Regularly communicate new solution design and best practices to partners, customers, and other stakeholders.

Contribute to product innovation by driving proof-of-concept projects.

Understand regulations and localization needs impacting our business, establish foundational global implementations.

All about you

Hands-on experience with building and scaling software products & solutions

Solid understanding of the payment (card as well as non-card) ecosystem, end-to-end flows, and different entities & roles. Domain experience in Commercial/ B2B payments space is strongly preferred.

Entrepreneurial attitude, excellent communication skills, and a customer experience focused mindset.

Strong relationship building skills and highly collaborative; excellent listening skills and facilitating & guiding cross functional teams.

Intellectually curious, stay abreast of emerging technologies, trends, risks, and opportunities.

Highly analytical, able to solve complex and ambiguous problems.

Strong oral and written communicator, able to communicate vision, thoughts, ideas, and solutions to different audiences.

Bachelor's degree required in Technology Product Management, Computer Science, or equivalent educational background.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.