GUEST EXPERIENCE MANAGER AT TESLA (HYBRID) - AUSTIN, TX

Austin, TX, United States

GUEST EXPERIENCE MANAGER AT TESLA (HYBRID) - AUSTIN, TXClick Here to Apply OnlineJob Description Eurest Position Title: GUEST EXPERIENCE MANAGER AT TESLA (HYBRID) - AUSTIN, TX Pay Grade: 16 Reports To: VP, Operations As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. This position is eligible for an Employee Referral Bonus If you know someone that is qualified for this role, please use the 'job search' in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email . Click here to view the step-by-step instructions to refer a friend to this position. Job Summary The Guest Experience Manager is responsible for effective development, coordination and presentation of all management training initiatives related to competency development for Tesla. This position is a hybrid role, and does require this individual to be onsite 2-3 days/week at our Austin, TX location. Responsibilities: Develop and implement programs that promote a performance culture, embodying our Platinum Service platform. Train associates and management to effectively utilize the POS software at the bar, dining room and kitchen. Train associates and management to effectively utilize the reservation software for amenities and dining room. Support the experience director, as directed, with champion projects and tasks such as but not limited to newsletters, Nudge, Safety & Sanitation, and DIAC/DEI. Acts as a coach and mentor to new frontline associates, supervisors and managers joining the organization. Compliance report and tracking for mandatory training courses. Additional duties and projects as assigned. Qualifications: Bachelor's degree required or significant experience in related discipline. Minimum three years of Training/Organizational Development experience Minimum two years of experience in curriculum development/instructional design At least two years of experience in a corporate or business setting, management experience within the hospitality industry a plus strong organizational and planning skills. Ability to create training materials: eLearning courses, facilitator guides and participant workbooks. Excellent interpersonal, verbal and written communication skills Must be proficient in distance learning including delivering training in virtual classroom environment, such as WebEx Conferencing Proficient with Microsoft Office (Word, Excel and PowerPoint) Apply to Eurest todayEurest is a member of Compass Group USAClick here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Eurest maintains a drug-free workplace. Associates at Eurest are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)