Application Support Administrator - Technology Services - Public Safety/Courts

Denton, TX, United States

Salary : $70,664.00 - $81,970.00 Annually

Location : Denton, TX

Job Type: Full-Time Exempt

Job Number: 24-079

Department: Technology Services - 01.2075 - Public Safety/Courts

Opening Date: 03/04/2024

Closing Date: Continuous

Description

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.

The Application Support Administrator manages and supports software applications and associated databases, ensuring a strong security posture. This position advises and consults with departments and applicable agencies on using software applications and web services. The Application Support Administrator is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.

Examples of Duties

Installs, configures, maintains, troubleshoots, and upgrades applications, associated databases, and web services.

Acts as the primary liaison between judicial departments and public safety agencies and the Public Safety and Courts Team.

Confers with users in planning, installing, and troubleshooting applications.

Monitors various applications utilizing server and application management tools. Secures judicial and public safety applications by assigning and auditing access levels.

Manages user and group permissions for supported applications.

Researches, evaluates, and proposes application solutions.

Tracks support tickets to maintain project timelines.

Develops internal software documentation for training and support.

Ensures data meets security, record retention, and backup requirements.

Verifies and maintains the integrity of judicial and public safety data.

Develops and supports integrations between applications.

Manages application projects as delegated by the team manager. Creates specialized reports as needed; documents all work and maintains related files and records. Provides status reports to the team manager.

Follows existing processes and recommends new processes to improve customer service and efficiency.

Coordinates training and provides educational opportunities to end-users.

Provides exceptional customer support to users.

Follows county policies and best practices related to information security; exercises good judgment to protect the confidentiality, integrity, and availability of Denton County computer systems and electronic records; supports compliance with CJIS, HIPAA, and other information security regulations.

Displays and reflects the culture, mission, vision, values, and direction of the department.

Regular and punctual attendance is required.

Performs other related duties as required.

Minimum Qualifications

High School Diploma or GED and minimum of four years of experience in a related field; or an equivalent combination of education and related experience required.

Bachelor's degree in related field preferred.

Previous experience in supporting Mark43 (CAD/RMS/MCT) and/or Tyler Technologies Odyssey applications preferred.

Position may require various computer or technical-related certifications.

Possession of a valid driver's license. Must be able to obtain a State of Texas driver's license within 90 days.

Must not have any Class B misdemeanors or higher convictions or deferred adjudications.

Supplemental Information

To ensure proper delivery of emails please add to your email safe list.

Denton County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; disability, and long term care insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 12 paid holidays, Tuition Reimbursement, a Wellness Program, and more.

*Note: These benefits are not included for Community Supervision and Corrections Department (CSCD) employees, or any Denton County Part-Time employee.

Denton County is an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin or veteran status.

Family Medical Leave: Denton County employees who have been employed for one year and who have worked 1250 hours in the preceding year may be eligible for up to twelve weeks of FMLA leave.

The FMLA provides for up to 12 weeks of job-protected leave for the birth, adoption, or placement of a child for foster care

to care for a child, spouse, or parent with a serious health condition

for an employee with a serious health condition

Employees who will be away from work for one of these reasons should contact Human Resources for additional information. When possible, an employee should provide at least 30 days advance notice. In the case of an emergency, notification should be made as soon as possible.

01

Failure to accept the acknowledgment statement below can result in your employment application being rejected for failure to meet the minimum qualifications as stated in the job posting. Your application for this employment opportunity will not be reconsidered if you fail to abide by the statements below.COMPLETED APPLICATION ACKNOWLEDGMENT: I hereby acknowledge that I must complete ALL sections of the employment application, to include the supplemental questions. I understand that failure to enter all relevant work experience in the work history section of the application will result in the rejection of my employment application. I understand that to knowingly make or cause to be made any false statement, omission, or misrepresentation of a material fact in any application, and/or its supplemental questions, shall be grounds for termination. I also understand that I must provide at least THREE references in the "REFERENCES" section of the application. Furthermore, I acknowledge that Denton County does NOT accept resumes in lieu of completed applications. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please understand that your application will be rejected.

02

Please indicate the highest level of education obtained: No High School Diploma or GED

General Equivalency Diploma

High School Diploma

Associate Degree

Bachelor's Degree

Master's Degree

Juris Doctorate

PHD

Medical Doctor

03

How many credit hours have you earned at an accredited college or university?This should include hours earned from completion of a degree, hours earned towards a degree, and/or hours earned but not in conjunction with a degree. No College Credit - 14 Credit Hours

15-29 Credit Hours

30-44 Credit Hours

45-59 Credit Hours

60-89 Credit Hours

90-119 Credit Hours

120-149 Credit Hours

150-179 Credit Hours

180-209 Credit Hours

210-239 Credit Hours

240-269 Credit Hours

270-299 Credit Hours

300-329 Credit Hours

330-359 Credit Hours

360-389 Credit Hours

390 Credit Hours or more

04

I acknowledge that I must provide the Denton County Human Resources Department with an OFFICIAL transcript confirming hours completed as indicated in the question above, should an employment opportunity be offered and accepted. Please enter your initials and today's date as acknowledgment. If you did not indicate completion of credit hours, please enter N/A.

05

Please select the years of full-time experience you have working in Information Technology: NOTE: YOU MUST COMPLETE THE WORK HISTORY SECTION OF THE EMPLOYMENT APPLICATION TO INCLUDE THE VERIFIABLE FULL-TIME EQUIVALENT YEARS OF EXPERIENCE AS INDICATED OR BE DISQUALIFIED.NOTE: Less Than 6 Months

At least 6 Months, but less than 1 Year

1 Year

At least 1 Year 6 months, but less than 2 years

2 Years

3 Years

4 Years

5 Years

6 Years

7 Years

8 Years

9 Years

10 Years

11 Years

12 Years

13 Years

14 Years

15 Years

06

Have you been convicted of a Class B Misdemeanor or higher within the past ten years? Yes

No

07

List any computer or technical-related certifications that you have:

08

Please list any experience using or supporting Mark43 or other computer-aided dispatch (CAD) applications:

09

Please list any experience using or supporting Tyler Technologies Enterprise Justice applications):

10

Please list any experience working in or supporting public safety or court agencies::

11

Please list any experience supporting Windows Server, Windows 10/11, and Microsoft SQL Server:

12

Do you possess a valid driver's license? Yes

No

13

Where did you hear about this position? Denton Record Chronicle

Monster.com

Dice

Indeed

Handshake

Other

14

If you selected "Other" in the previous question, please specify how you were referred to this position.

15

Should you be selected for an interview, you will receive a phone call or email with all the necessary information for scheduling and attending your interview. Please see the acknowledgment below.Failure to accept the acknowledgment statement below can delay the processing of your application. By acknowledging the statement you understand you are responsible for checking your phone messages and email address (provided during online application registration) for information pertaining to potential interviews for this job posting. To ensure proper delivery of emails please add [email protected] to your email safe list. INTERVIEW ACKNOWLEDGMENT: I hereby acknowledge that all interviews for this vacancy, will be communicated via phone or email. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please enter N/A.

16

I understand that no employment contract either expressed or implied is created should I be hired by Denton County. I understand that I will be required to pass a drug/alcohol and/or physical examination prior to employment. I also understand that if I am a new employee, I will be required to complete a six (6) month probationary period. I give my consent to Denton County to conduct a background investigation to include: contacting any current and/or previous institutional employers, reference checks, criminal searches and verification of credentials. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please understand that your application will be rejected.

Required Question

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