Service Administrator - Level III
Washington, DC, United States
Service Administrator - Level III Sumner , Washington Work Type: Onsite
Relocation Package: Eligible
Apply Now Employees Refer a Friend Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
Service Administrator - Level III
Description
We are looking for a talented SERVICE ADMINISTRATOR to join our team specializing in service for our Sales and Service department in Sumner, WA.
In this role, you will make an impact in the following ways:
Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
Review work orders to ensure accuracy for invoicing and warranty.
Complete required training on a timely basis.
Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
To be successful in this role you will need the following: Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Prior experience in service & repair, or warranty related field preferred.
Ability to thrive in fast-paced environment with multiple priorities.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
This position does not require any Department of Transportation (DOT) related pre-screenings
Qualifications - External Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
Service Administrator - Level III
Description
We are looking for a talented SERVICE ADMINISTRATOR to join our team specializing in service for our Sales and Service department in Sumner, WA.
In this role, you will make an impact in the following ways:
Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
Review work orders to ensure accuracy for invoicing and warranty.
Complete required training on a timely basis.
Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
To be successful in this role you will need the following: Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Prior experience in service & repair, or warranty related field preferred.
Excellent computer skills using multiple software platforms.
Ability to thrive in fast-paced environment with multiple priorities.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
This position does not require any Department of Transportation (DOT) related pre-screenings
Qualifications - External
Job SERVICE
Primary Location United States-Washington-Tacoma-US, WA, Sumner, Cummins Northwest
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jun 14, 2024, 2:26:34 PM
Unposting Date Sep 22, 2024, 10:59:00 PM
Organization Distribution Business
Role Category Onsite
Relocation Package Eligible
Req ID: 2400056H
This position may require licensing for compliance with export controls or sanctions regulations.
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Visit EEOC.gov to know your rights on workplace discrimination.
BENEFITS
OVERVIEW Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.
FINANCIAL WELLNESS As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.
HEALTH & WELLNESS Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.
CONTINUING EDUCATION Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.
PAID INCENTIVE You will receive annual merit and profit sharing based on individual and company performance.
DIVERSITY & INCLUSION We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.
WORK-LIFE FLEXIBILITY Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.
EVERY EMPLOYEE, EVERY COMMUNITY You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.
DEVELOPMENT
AND GROWTH You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.
PLEASE BE ADVISED: Cummins has been made aware that there are a number of scams that take advantage of job seekers in a variety of ways. Depending on the scam, scammers look to collect confidential information to use for identity theft or try to get money from job seekers during the recruitment process. Cummins will never ask for money during the application, recruitment, or on-boarding process. To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit consumer.ftc.gov/articles/0243-job-scams.
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