SENIOR DESKTOP ENGINEERING ADMINISTRATOR

Seattle, WA, United States

Req #: 234056

Department: UW MEDICINE IT SERVICES

Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/

Job Location Detail: Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle.

Posting Date: 05/06/2024

Closing Info: Open Until Filled

Salary: $8,438 - $10,313 per month

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academi-staff-20210208.pdf)

UW MEDICINE IT SERVICES has an outstanding job opportunity for a SENIOR DESKTOP ENGINEERING ADMINISTRATOR position.

WORK SCHEDULE

100% FTE – 40 hours per week

Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-Friday POSITION HIGHLIGHTS

Performing the role of technical lead on project teams.

Guiding production, development, testing, and training environments.

Responsible for all functions that pertain to centralized/remote management of ~25,000 end points in multiple Active Directory domains automating network management of user data, security, and distributed resources.

Providing customer support to End Device Support Specialists (EDSS) and other end users to ensure a highly available, highly secure, highly reliable, easy to use, distributed production computing environment comprised of multiple Active Directory domains.

Supporting an environment comprised of a network of distributed hosts, enterprise level servers, departmental servers, and client end user devices.

Promoting the implementation of ITS strategy, focusing on standard technologies, and providing the user community (including remote affiliates) with well-supported services and tools consistent with the standards and guidelines within UW Medicine.

Providing application access and security activities.

Resolving application performance issues.

Providing advice, consultation, and support to partners, Systems Managers, Senior Computing Specialists, and operations personnel of varying levels of expertise.

Training and mentoring other team members. DEPARTMENT DESCRIPTION UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

PRIMARY JOB RESPONSIBILITIES

You manage, develop, deploy, and support virtual/physical desktops and applications.

You handle enterprise level security patching of all systems supported by the Desktop Engineering Team, testing all patches to validate that application functionality is not impacted before pushing to the Enterprise.

You troubleshoot and remediate issues with System Center Configuration Manager, Sophos End Point Security, and Active Directory.

You perform various system administration duties (i.e. vulnerability analysis, firewall management, and group policy management).

You customize/configure, manage, and utilize enterprise level central management tools such as SCCM.

You perform the role of technical lead on projects.

You lead small to intermediate scale group projects and prioritize tasks.

You actively participate in proof of concepts (POC) execution.

You participate in departmental Continuous Quality Improvement projects.

You provide mentoring and consulting services for internal and external technical teams. REQUIRED QUALIFICATIONS

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field or equivalent education and/or experience.

6+ years technology experience should include:

6+ years of progressively responsible experience with systems design, analysis, installation, configuration, maintenance, and troubleshooting of workstations, system software, and drivers in support of end user computing devices.

5+ years’ experience with systems administration, troubleshooting, maintenance-related programming, and production support.

Extensive experience with SCCM Server administration.

Extensive experience with virtual end devices and applications.

Advanced understanding of Active Directory architecture.

Advanced scripting experience (VBScript and/or ADSI to manage Active Directory).

Strong project management skills.

Extensive experience in supporting the Microsoft suite of application software.

Strong knowledge of local and wide area networks technologies.

Extensive experience developing and implementing distributed network file sharing and printing services.

Extensive experience working with hardware and software vendors.

Extensive experience supporting systems utilizing SQL, Exchange, Windows Terminal Server.

Experience with large scale, complex systems.

Extensive experience working with teams in the development and support of applications.

Extensive communication skills and ability to work with personnel of various levels of technical background. CONDITIONS OF EMPLOYMENT

This is an Information Technology deadline-driven work environment.

The individual in this position is expected to work normal daytime hours. The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.

Must coordinate projects without direct supervisory authority.

Must work within the constraints of multiple technical environments.

The individual in this position must learn many organizational structures and cultures and continually foster collaboration.

Ability to communicate effectively in English, both verbally and in writing. ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team . Join our mission to make life healthier for everyone in our community. #monster

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.