Desktop Support Specialist - Senior
Seattle, WA, United States
King County Sheriff's Office (KCSO) is looking for a Senior Desktop Support Specialist to join the Sheriff's Office Information Technology team. The incumbent in this position is responsible for supporting end users and replacing/upgrading laptops and desktops in core KCSO Precincts, Contract Cities and AFIS (Automated Fingerprint Identification Systems) and resolving initial and escalated/referred problems. This is an exciting opportunity for candidates looking to advance their career and support the mission and values of the King County Sheriff's Office.
Requirements
Job Duties
The Desktop Support Specialist – Senior position for King County Sheriff’s Office (KCSO) is part of a collaborative team of 11 other professionals tasked with providing a broad range of IT systems support for the entire KCSO organization. Successful candidates will demonstrate skill and ability at a minimum in the following:
In person support to King County Sheriff Deputies and Professional Staff
Troubleshoot and resolve issues related to desktop and laptop hardware/software, equipment errors, connectivity issues, printers, smartphones, hotspots and/or escalate to the next level for evaluation and resolution
Maintain user and computer accounts in a variety of systems and applications
Create/maintain technical documentation and procedures to improve internal processes
Research/handle escalated or complex issues
Serve as backup technical support for other members of the team
Provide On Call support on one-week rotations
7-10 weeks per year
5pm-7am weekdays; 24hrs on weekends/holidays
Qualifications
Job Duties
The Desktop Support Specialist – Senior position for King County Sheriff’s Office (KCSO) is part of a collaborative team of 11 other professionals tasked with providing a broad range of IT systems support for the entire KCSO organization. Successful candidates will demonstrate skill and ability at a minimum in the following:
In person support to King County Sheriff Deputies and Professional Staff
Troubleshoot and resolve issues related to desktop and laptop hardware/software, equipment errors, connectivity issues, printers, smartphones, hotspots and/or escalate to the next level for evaluation and resolution
Maintain user and computer accounts in a variety of systems and applications
Create/maintain technical documentation and procedures to improve internal processes
Research/handle escalated or complex issues
Serve as backup technical support for other members of the team
Provide On Call support on one-week rotations
7-10 weeks per year
5pm-7am weekdays; 24hrs on weekends/holidays
Location
516 3rd Ave. W116
Seattle , WA 98104
United States
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