District Manager- Issaquah / Renton, WA

Seattle, WA, United States

Valet Living Doorstep is the standard-setting waste and recycling collection amenity that adds value and convenience to more than 1.8 million apartment homes across 40 states.

As a District Manager, you will play a crucial role in ensuring exceptional service delivery across a portfolio of 20 - 30+ apartment communities. You will be responsible for overseeing and directing a team of 15-30+ dedicated associates, known as Service Valets, within your assigned district. In this role, you will demonstrate a service culture that prioritizes the service experience. You'll model, train and coach expectations to deliver the service standard.

Salary range : $68,000-$71,000

Bonus: target bonus is 10% of annual salary (divided and paid out quarterly)

Company vehicle provided

Schedule: This position requires willingness to work a variable schedule which could include hours in the morning/early afternoon and evening, depending on current business needs

Work environment: You will work from both a home office and in-field (community properties), as necessary

Essential duties:

Drive service excellence by ensuring daily and nightly completion of resident doorstep trash/recycle/compost pick-up for assigned communities

Create a scheduling plan in partnership with your Operations Manager based off monthly and weekly trash workload

Comply with, promote, and train Service Valets on collection policies and procedures

Drive system (iValet) compliance through consistent communication, training, and development of all Service Valets

Plan and manage the collection process by fully utilizing the tools provided to ensure budget targets are achieved and client requirements are met

Track nightly performance against key performance indicators (KPIs) and contribute to service transformation and business growth by recommending productivity improvements

Increase Service Valet retention through promoting a sense of associate belonging and ensuring a high level of engagement

Provide on-call support to Service Valets and assigned communities

Report safety incidents in a thorough and timely manner

Regularly complete community checks to ensure quality standards are maintained

Address associate development needs and facilitate appropriate coaching or training opportunities

Attend team meetings virtually, in person, or off-site when needed

Perform other duties as assigned

Qualifications: High school diploma or GED equivalent

Proven track record in building and leading successful teams

Strong analytical skills with experience working with spreadsheets and data analysis

Proficiency in MS Word, Outlook, Excel & PowerPoint

Solid understanding of basic employment law, customer service principles, and leadership/management concepts

Demonstrates unwavering work ethic, integrity, and a strong sense of accountability

Ability to effectively manage stress and adapt to a changing work environment

Demonstrates exceptional verbal and written communication skills, fostering effective and engaging interactions with individuals

Proven ability to build and maintain effective teams, while holding oneself and others accountable

Excellent task prioritization skills, with the ability to organize and manage workload based on clients' needs

Physical Requirements and Special Conditions of Employment: This position requires that you can lift and/or carry up to 50lbs, walk distances including up and down stairs, bend at waist and/or knees and lift arms at/over shoulders

Ability to occasionally work outdoors and work/drive in changing weather conditions

Ability to be exposed to disagreeable odors

Valid driver's license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy

Our full-time associates are provided with the following comprehensive, flexible benefits: Health coverage for you and your family through medical, dental, vision plans

Pet insurance plan options

Tax advantages through healthcare savings and flexible spending accounts

Financial protection through disability, life, accidental death & dismemberment, and business travel insurance

401k plan

Paid time off program

Support for continued education through tuition reimbursement

Referral bonus program

Associate and family assistance program

Associate discount program

Rewards and recognition program

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Are you a current Valet Living employee? If so, click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to the full inclusion of all qualified individuals. As part of this commitment, Valet Living will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please email [email protected]

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.