Specialist, Field Support Technician

Plainfield, IN, United States

AboutFedEx Supply Chain

FedExSupply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in thethird-party logistics industry offering a diverse service portfolio thatenables commerce for businesses. With a proven track record of innovation andoperational excellence, FedEx Supply Chain takes a consultative approach tooptimize logistics processes, implement innovative technology and drivecontinuous improvement. By leveraging best practices and the world-renownedFedEx network, FedEx Supply Chain delivers leading solutions that provideflexibility, enable scalability and improve cost-effectiveness for customers.Through more than 11,000 employees, 130 operations and 35 million square feetof warehouse space, FedEx Supply Chain manages nearly 150 million packages andprocesses 358 million returns each year. For more information, go tosupplychain.fedex.com.

WeHave….

Astrong FedEx brand consistently ranked among the world’s most admired andtrusted employers.

Atop notch leadership team with the experience needed to grow and develop yourcareer.

Anopen mind for new ideas and creative methods.

Astrong compensation and benefits package, including health, vision, dental,401k with a strong match and much more!

GeneralSummary….

The Field Support Specialist provides expert supportservices in the field to internal customers and end-users. They use analytical thinking to troubleshoottechnical issues and provide business solutions to resolve them.

This position will beresponsible for…..

Subject matter expertfor the deployment, maintenance, support and upgrade of any/all PCs/Laptops,other endpoint hardware, software and operating systems.

Liaison betweenbusiness customers, operations and the Field support group.

Perform softwareinventory and distribution (update/patch deployment).

Evaluate newinformation system products and services.

Suggest changes toexisting products/services to better assist end users.

Resolve all technicalmatters to meet customer service level agreements.

Provides guidance toless experienced personnel.

Maintain the integrity,security, performance and availability of endpoint systems.

Deliver technicalassistance for computer related software and peripherals.

Works under little tono supervision.

Meet withManagement/participate in special projects, as required.

Performs complextasks/multi-tasks.

Other duties asassigned.

You might be a great fit if….

Education/Experience

Bachelor’s degree in related field and 6 years of relevant experience.

In lieu of degree, high school diploma or GED and 8 years of relevant experience.

Experienced in desktop support, printers and scanners.

Preferred experience: SQL, WMS (Manhattan or any).

Excellent verbal and written communication skills.

Customer service driven

Strong team player

Able to demonstrate an advanced understanding in the following areas: Personal/Laptop Computers & related OS & software/hardware/ peripherals (including printers); Personal/Laptop Computer repair; Computer imaging concepts/ practices; Computer/System management products/tools (Dell KACE); Mobile devices - iPhone, iPad and Blackberry & associated OS; McAfee Antivirus (and related concepts/tools), Malware/ Spyware removal concepts/tools.

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, work instructions, process maps and/or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from a variety of internal and external customers.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Basic understanding of and willingness to learn and adopt professional and industry standards.

Physical/Cognitive Requirements

With or without accommodation:

Ability to follow policies and procedures.

Ability to read, write and interpret information.

Ability to add, subtract, multiply and divide.

Ability to use hands to finger, handle, or feel.

Ability to sit/walk/stand for up to 8 hours per day.

Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

FedEx Supply Chain is an equal opportunity employers. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected] .

** Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training and a candidate’s work experience.

Pay Range: 20.48 (Min) - 29.67 (Mid) - 38.85 (Max) Hourly