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Providence
Renton
**Description** **This position is hybrid/remote and can sit in the footprint of Providence in the states of WA, OR, CA, or TX. Ideal candidate would reside in, Renton/Seattle, WA, Portland/Beaverton, OR, or Irvine, CA main office locations. Full-time hybrid position – remote work will be considered. Possible required travel up to 10% of work sched
Job Source: ProvidenceAccenture
Redmond
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military
Job Source: AccentureProvidence
Renton
**Description** **This position is hybrid/remote and can sit in the footprint of Providence in the states of WA, OR, CA, or TX. Ideal candidate would reside in, Renton/Seattle, WA, Portland/Beaverton, OR, or Irvine, CA main office locations. Full-time hybrid position – remote work will be considered. Possible required travel up to 10% of work sched
Job Source: ProvidenceInsight Global
Issaquah, WA, United States
Job Description What's the Short Version? The Application Support Analyst, Customer Integrations provides Tier II support for the IT Operations team. They partner with our internal IT department, internal and external customers to assist in problem resolution and documenting issues. The Applications Support Analyst, Customer Integrations is a tec
Job Source: Insight GlobalKBA, Inc.
Bellevue, WA, United States
Description TEAMS THAT BUILD TRUST For 30 years, KBA has successfully managed highly visible public and private construction projects, earning the trust and respect of clients throughout our community. It's what we do. No one does it better. KBA is small enough to be flexible and responsive, yet big enough to manage large and complex projects. As
Job Source: KBA, Inc.Insight Global
Issaquah, WA, United States
What Will You Be Doing? Manage and resolve support tickets, providing Tier II support for internal and external customers. Provide support for systems issues across all environments. Monitor systems using real-time monitoring tools. Proactively identify, report, track, document, and communicate errors and potential issues. Provide both oral and
Job Source: Insight GlobalYMCA of Greater Seattle
Seattle, WA, United States
Overview Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every fac
Job Source: YMCA of Greater SeattleStanley Worldwide
Seattle, WA, United States
Position Overview Stanley, a world-class technology company, is seeking an exceptionally experienced Applications Manager to join our team as we continue to innovate and revolutionize the industry. As the Applications Manager- Integration and Support, you will play a crucial role in managing and supporting the day-to-day activities of our Oracle ER
Job Source: Stanley WorldwideIssaquah
Job Description
What's the Short Version?
The Application Support Analyst, Customer Integrations provides Tier II support for the IT Operations team. They partner with our internal IT department, internal and external customers to assist in problem resolution and documenting issues. The Applications Support Analyst, Customer Integrations is a technical, client-facing role that requires superior customer service skills. They work with all levels within the organization and play a vital role in the overall success of the IT Operations team.
What Will You Be Doing?
· Manage and resolve support tickets, providing Tier II support for internal and external customers.
· Provide support for systems issues across all environments.
· Monitor systems using real time monitoring tools.
· Proactively identify, report, track, document and communicate errors and potential issues.
· Provide both oral and written status updates to internal and external customers.
· Work closely with the project delivery team to communicate customer requirements and to deploy updates into production.
· Work through daily checks and processes giving urgency to customer-impacting time-bound issues.
· Help identify and define new features and enhancements to extend our supported systems.
· Work with internal/external stakeholders to review support model/processes and update them as needed.
· Provide on-call support as needed.
Provide training to team members as needed.
· Strong passion and desire for application support as well as process improvement
· High level of written and verbal communication skills; ability to document ideas concisely and quickly
· Ability to communicate technical information and interact with many different skill sets
· Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment
· Ability to take ownership of an issue or project and the dedication to see it through to completion on-time
· Ability to work independently and make timely decisions in alignment with business goals
· Ability to drive change and process improvement in a loosely structured environment
· Must work well under pressure and have a desire to learn
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: om/workforce-privacy-policy/ .
Skills and Requirements
· 4-6 years of experience in an organized software support environment, preferably providing Tier II/III Support
· Experience supporting/managing Windows/Linux servers, performing application upgrades on Windows/Linux, and working with Vendors to troubleshoot and install patches
· Working knowledge of text-based Flat-Files
· Windows / Linux server experience
· Working knowledge of SOAP/XML, REST/JSON
· EDI experience is preferred - paper based based sales docs
SQL experience · Microsoft Dynamics D365 experience is preferred
· System and Data Analysis experience is preferred
· Salesforce Experience is preferred null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
Email Alert for Application Support Analyst_ jobs in Issaquah
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