Salesforce Administrator

Hapeville, GA, United States

Overview

Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. The below Job Opportunity is for one of the major airlines of the United States and a legacy carrier. One of the world's oldest airlines in operation, which is headquartered in Atlanta, Georgia. The airline, along with its subsidiaries and regional affiliates, including many Connections and operates over 5,400 flights daily and serves 325 destinations in 52 countries on six continents. Our client is a founding member of the SkyTeam airline alliance. As of the end of 2022, with 90,000 employees, having nine hubs, with Atlanta being its largest in terms of total passengers and the number of departures. It is ranked second among the world's largest airlines by the number of passengers carried, passenger miles flown, and fleet size. It is ranked first by revenue for commercially owned airline companies and 113th on the Fortune 500.

Job Title: Salesforce Administrator

Work location: Hapeville, GA 30354

Duration: Full-Time

Job type: Full-Time

Work type: Hybrid

Job Details:

The Salesforce Administrator will be responsible for the conceptual, logical, and physical design of Sales Cloud product enhancements, including product integrations, data transformation and automation.

The Salesforce Administrator will be actively involved in scoping and design sessions with business teams to understand business processes and how to improve them on the Salesforce platform.

This role will actively lead solution design, guide testing strategy, and ensure quality throughout the product development lifecycle.

This individual should be apprised of the evolving technology stack of the Salesforce platform to create innovative solutions that meets and enhance business process needs.

This position will partner closely with the Global Events, Strategy and Operations team to integrate their technology stack with Salesforce and consolidate data to a single source of truth. This position will also work with internal and external stakeholders including Field Sales, Sales Development, B2B Marketing, Sales Communications, Sales IT and Alliance Partners to ensure the successful launch of technical solutions that drive revenue growth and elevate our relationships with our agency and corporate customers.

Job Description: Strategy & Planning

Being well versed in the strategic direction set by the Sales Innovation and the Global Events teams

Collaborate with leaders on development of internal product roadmap to align with overarching Salesforce Platform strategic goals

Development & Delivery

Design, lead and facilitate workshops with key stakeholders to obtain feedback and transform insights into visions, frameworks, and concepts

Develop and deliver innovative solutions, including solution concepts, to key decision makers which address their issues and needs to drive business value including but not limited to:

Cvent Salesforce App, Jifflenow

Own capital and operational project management in coordination with internal and external stakeholders ensuring timeline and deliverables are met including but not limited to: TicketManager IT onboarding & SSO, Cvent SSO, privacy and data reviews of event management tech stack

Leadership & Training

Act as a consultant, reviewing solutions built on and/or integrated with Sales Cloud and recommend improvements

Act as a release manager, approving configuration and coded items to be deployed within our Salesforce environment

Promote a spirit of business enablement by training fellow colleagues to utilize Salesforce tools and processes more effectively

Innovation & Professional Development

Continually keep abreast of emerging and best-in-class user experiences and maintain understanding of the capabilities of the Salesforce platform, including but not limited to TicketManager

Collaborate with colleagues and end-users to create experimental prototypes and proofs of concept

What you need to succeed (Minimum Qualifications) 1+ years related work experience leading large-scale CRM technology implementations and projects

Strong knowledge of Salesforce Campaigns and Events as well as product integrations from the Salesforce AppExchange

Experience with analyzing complex data-sets across multiple objects, and creating a single source of truth throughout workflows

Should be self-motivated, solutions-oriented, multi-task capable, and have demonstrated the ability to work well with others in a fast-paced, time-sensitive environment

Should have experience successfully coordinating efforts across multiple organizations and teams, including strong communication and presentation skills, interpersonal relations, and project leadership

Must have the desire and demonstrated ability to lead projects and strategy, and work within a team-oriented environment

Must possess strong analytical and computer skills, sound organizational and planning skills, excellent verbal and written communication skills, strong interpersonal skills, and a proven ability to make sound business decisions

Must be performing satisfactorily in current position

Embraces diverse people, thinking and styles

This position is for a hybrid work model and requires 1 day per week sitting with the Global Events team

This position requires 5-7 overnight business trips per year

Salesforce certification

What will give you a competitive edge (Preferred Qualifications) Bachelor's degree in relevant field

Knowledge of TicketManager, Cvent, and/or Jifflenow products

Certified Scrum Product Owner certification

Understanding of AWS cloud technology platform and services

Knowledge of Agile development principles

General knowledge of Client's markets and competitive market position

TekWissen® Group is an equal opportunity employer supporting workforce diversity.