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Salesforce Administrator

Atlanta, GA, United States

Responsibilities

Expertise in security, configuration etc....

Understand all aspects of Salesforce, Communities, Marketing Cloud integrations configuration, and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades, and provides tier one support by identifying, logging, tracking, resolving and escalating all incoming user incidents

Execute all configuration changes and manage the administration of Salesforce, Communities, and Marketing Cloud Integrations, including but not limited to managing security settings, conducts security/configuration audits, the configuration user accounts, profiles, roles, permission sets, personal page layouts, custom fields, email and mail merge templates, list views, case assignment rules, security settings, reports, dashboards, navigation, work flow triggers, workflow alerts, automated notifications

Partner with the IT team and user community to identify their business requirements; analyze business processes; analyze source data; produce functional specifications, data flows and business rules; and assist with the implementation of those specifications

Communicate regularly with the Salesforce, Communities and Marketing Cloud Product Owners, users, IT support team and other stakeholders to ensure functionality meets Enterprise business needs through a managed backlog and release plan

Serve as liaison with IT technical resources in areas related to system support

High-level familiarity with related IT system/business application capabilities to make recommendations about potential up/downstream integration or functionality intersection points

Assist in implementing business processes, workflows and applications in Salesforce, Communities, and third-party tools such as Rollio and WalkMe while adhering to Saleforce best practices

Define and advocate technical collaboration across systems and functional departments within Enterprise

Assist in developing and analyzing functional solutions for integrating Salesforce, Marketing Cloud and Communities with other applications

Maintain updated system documentation and Salesforce policies/procedures

Build, maintain, and/or run Salesforce reports and dashboards when necessary (including folder permissions) per business requirements and for monitoring data quality to ensure data remains accurate

Qualifications

Demonstrated strong technical aptitude with hands on experience

Salesforce functional and administration skills - a minimum of two to five years' related experience

Proven solid understanding of Salesforce's capabilities including Security, Financial Services Cloud CRM, Marketing Cloud and Communities along with limitations, and can articulate those to others

Demonstrated experience as a Salesforce Administrator

Proven experience as a Business Analyst desired, demonstrated ability to elicit requirements using interviews, document analysis, requirement documents, use cases and workflow analysis

Proven strong presentation, technical writing, analytical and communication skills

Proven examples of good decision-making skills when dealing with multiple alternatives

Demonstrated ability to conceptualize and use new methodologies

Proven experience identifying and resolving medium-high risk problems where independent decision-making and initiative were practiced

Demonstrated excellent verbal and written communication skills with proven ability to convey information to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, diction and style

Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis

Proven examples of working with end-users to resolve system and procedural issues

Demonstrated strong ability to communicate effectively to intermediate levels and management within the organization and to effectively manage stakeholders

Proven outstanding business acumen, intellectual curiosity, excellent analytical abilities, strong technical skills, and the ability to influence cross-functional teams

Demonstrated self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and enjoy working in a fast-paced, dynamic environment

Proven strong organizational and project management skills, able to plan, prioritize and meet deadlines

Proficient in word processing, spreadsheet, presentation and database applications

Proficiency with the Microsoft Office Suite of products

Experience in the Salesforce Suite of products

Proficient in use of the internet

Bachelor's degree in computer science/related technical field; extensive business unit expertise may supplement formal education

Certified Salesforce Administrator

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