Salesforce Administrator
Atlanta, GA, United States
Responsibilities
Expertise in security, configuration etc....
Understand all aspects of Salesforce, Communities, Marketing Cloud integrations configuration, and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades, and provides tier one support by identifying, logging, tracking, resolving and escalating all incoming user incidents
Execute all configuration changes and manage the administration of Salesforce, Communities, and Marketing Cloud Integrations, including but not limited to managing security settings, conducts security/configuration audits, the configuration user accounts, profiles, roles, permission sets, personal page layouts, custom fields, email and mail merge templates, list views, case assignment rules, security settings, reports, dashboards, navigation, work flow triggers, workflow alerts, automated notifications
Partner with the IT team and user community to identify their business requirements; analyze business processes; analyze source data; produce functional specifications, data flows and business rules; and assist with the implementation of those specifications
Communicate regularly with the Salesforce, Communities and Marketing Cloud Product Owners, users, IT support team and other stakeholders to ensure functionality meets Enterprise business needs through a managed backlog and release plan
Serve as liaison with IT technical resources in areas related to system support
High-level familiarity with related IT system/business application capabilities to make recommendations about potential up/downstream integration or functionality intersection points
Assist in implementing business processes, workflows and applications in Salesforce, Communities, and third-party tools such as Rollio and WalkMe while adhering to Saleforce best practices
Define and advocate technical collaboration across systems and functional departments within Enterprise
Assist in developing and analyzing functional solutions for integrating Salesforce, Marketing Cloud and Communities with other applications
Maintain updated system documentation and Salesforce policies/procedures
Build, maintain, and/or run Salesforce reports and dashboards when necessary (including folder permissions) per business requirements and for monitoring data quality to ensure data remains accurate
Qualifications
Demonstrated strong technical aptitude with hands on experience
Salesforce functional and administration skills - a minimum of two to five years' related experience
Proven solid understanding of Salesforce's capabilities including Security, Financial Services Cloud CRM, Marketing Cloud and Communities along with limitations, and can articulate those to others
Demonstrated experience as a Salesforce Administrator
Proven experience as a Business Analyst desired, demonstrated ability to elicit requirements using interviews, document analysis, requirement documents, use cases and workflow analysis
Proven strong presentation, technical writing, analytical and communication skills
Proven examples of good decision-making skills when dealing with multiple alternatives
Demonstrated ability to conceptualize and use new methodologies
Proven experience identifying and resolving medium-high risk problems where independent decision-making and initiative were practiced
Demonstrated excellent verbal and written communication skills with proven ability to convey information to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, diction and style
Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis
Proven examples of working with end-users to resolve system and procedural issues
Demonstrated strong ability to communicate effectively to intermediate levels and management within the organization and to effectively manage stakeholders
Proven outstanding business acumen, intellectual curiosity, excellent analytical abilities, strong technical skills, and the ability to influence cross-functional teams
Demonstrated self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and enjoy working in a fast-paced, dynamic environment
Proven strong organizational and project management skills, able to plan, prioritize and meet deadlines
Proficient in word processing, spreadsheet, presentation and database applications
Proficiency with the Microsoft Office Suite of products
Experience in the Salesforce Suite of products
Proficient in use of the internet
Bachelor's degree in computer science/related technical field; extensive business unit expertise may supplement formal education
Certified Salesforce Administrator