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Mindlance
Memphis, TN, United States
Job Description: Summary: The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: • Answer user inquiri
Job Source: MindlanceElvis Presley Enterprises
Memphis, TN, United States
Elvis Presley Enterprises Become a part of the exciting growth at Graceland! Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the Uni
Job Source: Elvis Presley EnterprisesTerumo
Southaven, MS, United States
Job Summary The IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. Additionally, this role is responsible for t
Job Source: TerumoTerumo Medical Corporation
Southaven, MS, United States
IT Support Specialist Date: Jun 18, 2024 Req ID: 3304 Location: Southaven, MS, US Company: Terumo Medical Corporation Department: TMC Information Technology Job Summary The IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the hel
Job Source: Terumo Medical CorporationOmni Inclusive
Memphis, TN, United States
Job Description: Familiar with basic computer and network troubleshooting techniques and methodologiesPC Troubleshooting tasks Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software Installing Printer drivers, IP Printing/Cloud Printing OneDrive Setup and migrations w/ OneNote Cloud Sharing Attempt Data Recovery on failed systems T
Job Source: Omni InclusivePactiv Evergreen
Memphis, TN, United States
Overview Pactiv Evergreen Inc. (NASDAQ: PTVE)is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaur
Job Source: Pactiv EvergreenDataDirect Networks Inc
Memphis, TN, United States
Overview DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists! This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many o
Job Source: DataDirect Networks IncDataDirect Networks Inc
Memphis, TN, United States
Overview DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists! This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many o
Job Source: DataDirect Networks IncMemphis, TN, United States
Job description
TITLE: Technical Support Specialist
COMPENSATION: $20 - $24 while on Contract
ROLE TYPE: Contract to hire
LOCATION: La Vergne, TN (REMOTE 2 Days/Week after training)
OVERVIEW: Technical Support Specialist
We are looking for a Technical Support Specialist to join an industry leading organization to collaborate with technicians that are working hands-on the products in the field. The ideal person will be a great communicator that has the patience and ability to communicate with those working hands on to collectively troubleshoot the equipment. This role ultimately is key in providing excellent customer service to the clients of the organization, if you have experience working in similar roles or have spent time working hands-on on in the field and are looking for an alternative to transition to an office-based role, please reach out to learn more. Our client will be returning to the office later this summer and this person will work from the office at least 4 days per week. This is a great opportunity to get your foot in the door with a stable company that puts its people first.
RESPONSIBILITIES:
Provide quality technical support to our clients directly or indirectly through interactions with customer's and service providers
Decipher technical product information and relay troubleshooting information via telephone to technicians or customers working directly on the product.
Serve as a technical resource for the product for internal and external service partners.
Collaborate with Technical Product Support team to continually improve internal processes to increase efficiency and deliver quality customer service.
Communicate with other teams as needed to share customer/technician feedback that could result in improvements to company products or processes
Process basic communications via email or other basic computer software between service technicians, clients, and internal team members to ensure proper information is conveyed related to product servicing.
REQUIREMENTS: Exposure to a technical support environment for any sort of equipment, machinery, products, or other items that may need some sort of troubleshooting.
Patience to communicate with various technicians in the field as you collaborate with them to solve the problem at hand. You will have the access to all information to communicate to the technician running through the hands-on portion of the troubleshooting process.
2+ years of related work experience (Similar support role or working as a hands-on as a technician in communication with technical support personnel)
Preferred exposure to HVAC, Mechanical, Refrigeration, Commercial, Restaurant, Industrial or other similar environments.
Ability to handle phone calls in a professional manner with internal and external stakeholders
Thorndale Partners, LLC
Thorndale Partners, LLC
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Email Alert for Technical Support Specialist jobs in Memphis, TN, United States
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