Sr. Project Manager_

Indianapolis

**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

The Project Manager is the primary point of contact for SASE Solution orders that includes Dedicated Internet Access, SDWAN, Security and SASE. The Sr. Project Manager is responsible for tracking order status, communicating updates to the customer and coordinating install and activations of SASE solution including the transport component. A successful Sr Project Manager will coordinate with cross functional teams and manage timelines for an on-time install while addressing any issues or risks that arise.

**The Main Responsibilities**

+ Primary Point-of-Contact through Service Delivery for SASE Product orders.

+ Manage implementation of a SASE Solution including the install and activation of a Dedicated Internet Access (DIA) transport and SD-WAN/Security component.

+ Accountable for timely project completion and delivery.

+ Develops project progress and status reports for customer.

+ Coordinate and facilitate solutioning calls with customer and design engineers.

+ Effectively communicates order status, risks and issues to customers to prevent escalations by presenting options and recommendations for resolution.

+ Validate Planning scope and set accurate project milestones. Work with all project stakeholders to drive towards timely milestone completion.

+ Provide program management of major initiatives and prepare executive level presentations or written reports.

+ Ability to quickly understand technical aspects of Transport, SD-WAN and SASE products & service from both a functionality and operations perspective.

**What We Look For in a Candidate**

**Minimum:**

+ Bachelor’s Degree or 3+ years of related experience

+ Experience with one or more of the following technologies: SD-WAN, Transport, Internet, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, Managed Enterprise Services, Meraki.

+ Basic telecommunications technical knowledge.

+ Understanding data networking like IP addresses, NAT, routing and WAN/LAN.

+ Ability to communicate effectively and strong customer communication skills

+ Ability to partner with Sales and Design Engineer functions to ensure successful implementation and adoption of sold solutions.

+ Ability to quickly understand technical aspects of product/service, both from a functionality perspective but also from an operations/set up perspective and be able to articulate it to a less technical audience.

**Preferred:**

+ 4+ years of direct project management experience

+ Experience with CRMs and SOMs like Salesforce and ServiceNow.

+ Passionate and innovative with a proven track record of success; an action-oriented, strategic, and creative thinker with a detailed focus on implementation and on-going execution of training programs in the field.

**Compensation**

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

**Location Based Pay Ranges**

**$63,980 - $85,300** in these states: AR ID KY LA ME MS NE SC SD

**$67,340 - $89,780** in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

**$70,710 - $94,270** in these states: CO HI MI MN NC NH NV OR RI

**$74,070 - $98,760** in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

**What to Expect Next**

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 333413

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (umen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

**Salary Range**

**Salary Min :**

63980

**Salary Max :**

98760

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (umen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (om)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.