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Fusion HCR
Cincinnati, OH, United States
Qualifications Minimum 1 year of customer service experience, preferably in the retirement or financial services industry High School Diploma or equivalent Intermediate-level proficiency in Microsoft Office In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a s
Job Source: Fusion HCREcolab
Cincinnati, OH, United States
Ecolab is hiring and we are excited to turn your next opportunity into a career! Are you someone who uses your hands-on skills to solve problems? Do you enjoy the hospitality industry but are looking for a career that allows for a flexible schedule? We are looking for self-motivated people to join us in solving problems through servicing existing c
Job Source: EcolabEurofins USA Clinical Diagnostics
Fairfield, OH, United States
Job Description The Client Services Representative exemplifies DDC’s commitment to excellence by providing an exceptional experience to anyone they interact with. A successful Client Services Representative is genuinely excited about helping people. They are passionate about communicating in a professional manner with warmth, empathy, and patience
Job Source: Eurofins USA Clinical DiagnosticsAmeritas
Cincinnati, OH, United States
Client Services Representative-Annuity Ameritas Life-Lincoln HYB-NEHY2 Customer Service Full-time This is a hybrid role working partially in-office and partially from home. The Client Services Representative - Annuities is responsible for supporting service delivery by using subject matter knowledge about company products and processes as well a
Job Source: AmeritasPropel Personnel
Cincinnati, OH, United States
Insurance Customer Service Representative - Remote Job Overview We are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to policyholders. You will be re
Job Source: Propel PersonnelVCA Animal Hospitals
Cincinnati, OH, United States
Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a
Job Source: VCA Animal HospitalsMeron Financial Agency
Cincinnati
Job Description Job Description Company Overview: Join Meron Financial Agency, a leading firm committed to empowering individuals and businesses to achieve their financial goals. With a dynamic team of experts and a client-centric approach, we offer unparalleled opportunities for growth and success. Are you passionate and eager to make a meaning
Job Source: Meron Financial AgencyMichael Koman Agency
Mason
Job Description Job Description Are you looking for an exciting opportunity to kickstart your career in the Insurance Industry? Join our Team at Michael Koman Agency! At Michael Koman Agency, we believe in providing equal opportunities for individuals to kick-start their career in insurance sales. With a commitment to mentorship and support, we
Job Source: Michael Koman AgencyLoveland, OH, United States
About Marsh McLennan Agency Midwest
Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
The Client Service Representative (CSR) is the oil that makes our exceptional client service machine run smoothly. They perform transactions and tasks essential to managing efficient insurance, benefit, and/or risk management programs. The CSR executes policy and plan changes, provides evidence of insurance, and helps create proposals that exhibit complex programs in more easily understood and comparative formats for our clients. They assist in keeping our client information up to date in our agency management system, facilitating a collaborative service experience and empowering our client portal. The CSR works closely with the full account servicing team to answer questions, access and deploy resources, place coverage, and negotiate terms and conditions on behalf of clients.
EXECUTION OF CLIENT SERVICE
Supports Account Managers, Producers, Account Executives, and other internal department members to flawlessly execute MMA Midwest's service strategy for each client, designed to create measurable value and efficiencies in their businesses
Processes plan changes, as needed or requested by the client, checking for consistency and documenting in the appropriate system
Builds personalized client relationships through demonstrated understanding of the service plan and multiple channels of communication such as phone, email, and in-person meetings
Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
Works with internal departments to ensure cohesiveness and timeliness of service execution
Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
DATA AND PROCESS INTEGRITY
Maintains accurate and complete client data in agency management systems including policy detail, activities, and attachments
Consistently achieves data integrity and meets activity timeliness, quality metrics, and goals
Follows processes and procedures in servicing workflow, maintaining appropriate and clear documentation of client and carrier conversations, taking appropriate action, and following up as requested
Utilizes internal resources for identified processes to ensure efficiency and consistency in execution
PEER RELATIONSHIPS
Provides feedback and shares information at team meetings
Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
Develops successful and effective working relationships with Producers, Account Executives, Account Managers, service team members, managers, carriers, and members of other departments
Communicates effectively with Account Managers and provides timely and complete information to allow them to effectively manage service execution
REQUIRED:
Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for role
PREFERRED:
BS/BA in Business, Insurance or related field
Intermediate skill level in Microsoft Office Suite
A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:
Medical, dental, vision, 401K benefits and more
The flexibility to work at home or an office
A paid day off to volunteer and company-organized volunteer events
Up to $1,000 per year in matching charitable donations
Up to $750 per year in wellness rewards
A company-wide mentality that you can never appreciate your co-workers too much
Who You Are is Who We Are
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
#MMABI
#MMAMW
Email Alert for Client Service Representative - Business Insurance jobs in Loveland, OH, United States
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