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Ecolab
Cincinnati, OH, United States
Ecolab is hiring and we are excited to turn your next opportunity into a career! Are you someone who uses your hands-on skills to solve problems? Do you enjoy the hospitality industry but are looking for a career that allows for a flexible schedule? We are looking for self-motivated people to join us in solving problems through servicing existing c
Job Source: EcolabFusion HCR
Cincinnati, OH, United States
Qualifications Minimum 1 year of customer service experience, preferably in the retirement or financial services industry High School Diploma or equivalent Intermediate-level proficiency in Microsoft Office In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a s
Job Source: Fusion HCREurofins Lancaster Laboratories
Fairfield, OH, United States
Company Description DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal profession
Job Source: Eurofins Lancaster LaboratoriesVCA Animal Hospitals
Cincinnati, OH, United States
Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a
Job Source: VCA Animal HospitalsMarsh McLennan Agency
Loveland, OH, United States
About Marsh McLennan Agency Midwest Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance
Job Source: Marsh McLennan AgencyFlexJobs
Fairfield
Subscribe to FlexJobs today and gain access to 25,000 hand-screened remote, work from home, & flexible schedule job listings. FlexJobs makes it easier, faster, and safer to find a job that better fits your life with professional job opportunities from entry-level to executive, startup to Fortune 500 - no ads, junk, or scams. Plus get exclusive acce
Job Source: FlexJobsFlexJobs
Middletown
Subscribe to FlexJobs today and gain access to 25,000 hand-screened remote, work from home, & flexible schedule job listings. FlexJobs makes it easier, faster, and safer to find a job that better fits your life with professional job opportunities from entry-level to executive, startup to Fortune 500 - no ads, junk, or scams. Plus get exclusive acce
Job Source: FlexJobsFlexJobs
Cincinnati
Subscribe to FlexJobs today and gain access to 25,000 hand-screened remote, work from home, & flexible schedule job listings. FlexJobs makes it easier, faster, and safer to find a job that better fits your life with professional job opportunities from entry-level to executive, startup to Fortune 500 - no ads, junk, or scams. Plus get exclusive acce
Job Source: FlexJobsFairfield, OH, United States
Job Description
The Client Services Representative exemplifies DDC’s commitment to excellence by providing an exceptional experience to anyone they interact with. A successful Client Services Representative is genuinely excited about helping people. They are passionate about communicating in a professional manner with warmth, empathy, and patience through multiple platforms. They are skilled listeners, maintaining the strictest confidentiality, while being engaging, proactive, and solution oriented.
This position has the capability to work from home after the first 90 days of training in office. Schedule is Mon-Fri 8:30am-5:30pm EST. This position will report to the Client Service Supervisor.
** ESSENTIAL DUTIES ** ****
Field 30-40 inbound and/or outbound calls per day requiring active listening and documenting customer interactions and details of inquiry.
Verify callers and handle case and tested party information confidentially.
Explain DDC’s products and services in a professional manner via phone, email, text message, or chat.
Effectively triage and support inquiries related to sample status, turnaround time, recollects, payments, accessing results, etc.
Ensure that appropriate actions are taken to resolve customer problems and concerns.
Escalate customer needs that require additional knowledge or ability to leadership.
Timely communication with other departments via email, chat, and/or ticketing systems.
Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements.
Positively impacts operational efficiency by providing one-call resolutions.
Other duties as assigned.
Qualifications:
Qualifications
** REQUIRED SKILLS/ABILITIES ** :
High school diploma or equivalent preferred.
Minimum one (1) year’s previous experience within a call center or customer service environment.
Acquire and maintain up-to-date knowledge of retail and direct-to-consumer (DTC) or government channels and products in order to provide complete and knowledgeable service.
Excellent verbal and written communication skills including active listening.
Service-oriented and able to empathetically address customer grievances.
Collaborate and work effectively with others.
Ability to cope with difficult customer situations.
Proficient computer and typing skills with the ability to learn new software.
Effective time management and problem-solving skills.
Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality.
Completion of HIPPA training
Additional Information
What we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Work Schedule: Monday-Friday 8:30am-5:30pm
Training Schedule: Monday-Friday 9:00am-5:30pm
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Email Alert for Client Services Representative l jobs in Fairfield, OH, United States
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