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VillageMD
Rocky Hill, CT, United States
About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical ,
Job Source: VillageMDSummit Health Inc
Rocky Hill, CT, United States
About Our Company We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, V
Job Source: Summit Health IncCrescens
Hartford, CT, United States
Job Title: Help Desk Analyst Location: Hartford, CT Duration: 12 months Job Description: The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at client, the Client's Information Sharing System (CISS) and any other system managed by client. The Help Desk Analyst is expect
Job Source: CrescensMediTelecare
Middletown, CT, United States
The company is a leading provider of behavioral health care services based in Middletown, CT. We provide world-class clinicians to patients, virtually and in-person, in long term care facilities who would not otherwise have physical access to specialized care. We are looking for energetic, hard-working individuals to help the company continue to su
Job Source: MediTelecareRCN Capital
South Windsor, CT, United States
Description RCN Capital, LLC is a national, direct private lender providing time-sensitive, bridge financing to real estate investors to fund the purchase of non-owner occupied residential and commercial properties, provide bridge loans, and provide real estate-backed lines of credit. The IT Help Desk Technician I provides internal systems suppor
Job Source: RCN CapitalCyberTec
Hartford, CT, United States
Requisition ID - Help Desk Analyst Requisition Name - Service Desk Personnel Quantity Requested 2 Submission Deadline 08/25/2023 Location Hybrid(55 Farmington Avenue Hartford, Connecticut 06107) Candidate Must Be Local Minimum 10 Years' experience 1 Professional Reference + must be on your W2 Description STATE OF CONNECTICUT Criminal Justice Infor
Job Source: CyberTecUlbrich Stainless Steels & Special Metals
North Haven, CT, United States
Company Description Ulbrich was established in 1924 and is family-owned and privately held. An international corporation with subsidiaries located in the US, Mexico, and Austria. Ulbrich employs over 700 people worldwide. At Ulbrich, we are Improving Lives with More Than Metal. We work hard for each other, our families, and the communities we l
Job Source: Ulbrich Stainless Steels & Special MetalsGovCIO
Hartford
**Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. **Responsibilities** The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. + Resolution of h
Job Source: GovCIOMiddletown, CT, United States
The company is a leading provider of behavioral health care services based in Middletown, CT. We provide world-class clinicians to patients, virtually and in-person, in long term care facilities who wouldn't otherwise have physical access to specialized care. We are looking for energetic, hard-working individuals to help the company continue to succeed.
The Help Desk Manager will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues. The primary objective will be to ensure the provision of high-quality technical support, which directly contributes to increased client satisfaction. By using expertise and leadership skills, this role will require the guiding of employees and providing efficient and effective solutions to our employees and valued customers. The Help Desk Manager will not only be proficient in technical matters, but also possess excellent communication skills and the ability to collaborate with different stakeholders. Additionally, this role must be dedicated to delivering exceptional customer service and driving continuous improvement for the company.
ESSENTIAL FUNCTIONS:
Team Management
Build, lead and manage a team of IT support technicians (1-2 support persons), ensuring they are adequately trained and equipped to provide effective remote support to staff members.
Delegate tasks and responsibilities to team members based on workload and skill level.
Conduct regular performance evaluations and provide feedback to team members to ensure continuous improvement.
Technical Support Oversight Oversee the provision of technical support to remote staff members, ensuring timely resolution of issues related to hardware, software, network connectivity, and other IT-related problems.
Develop and maintain standard operating procedures (SOPs) for handling IT support requests and incidents.
Implement and manage a ticketing system to streamline support processes and track issues effectively.
Workstation Management Manage approximately 200 workstations, ensuring they are properly configured, maintained, and updated to meet the needs of remote staff members.
Remote Workforce Equipment Management Manage the provisioning of hardware and software equipment for remote staff members, including computers, mobile devices, and telecommunication tools.
Coordinate the shipping and receiving of equipment to and from field staff, ensuring timely delivery and proper inventory management.
Coordinate the deployment and management of hardware and software resources for remote staff members.
Stay updated on emerging technologies and best practices in remote workforce management, recommending and implementing solutions to improve efficiency and productivity.
Implement Help Desk Ticketing System Implement and manage a ticketing system to streamline support processes and track issues effectively.
User Training and Education Develop and deliver training programs to educate remote staff members on IT policies, procedures, and best practices.
Provide ongoing support and guidance to staff members to help them effectively utilize IT resources and troubleshoot common issues independently.
Vendor Management Manage relationships with third-party vendors and service providers, ensuring that service level agreements (SLAs) are met and issues are resolved in a timely manner.
Evaluate new vendors and negotiate contracts for IT products and services as needed.
Risk Management and Compliance Identify and assess potential risks related to IT systems and infrastructure, implementing measures to mitigate these risks and ensure business continuity.
Ensure compliance with regulatory requirements, such as HIPAA, and industry-specific standards for data security and privacy.
Documentation and Reporting Maintain accurate documentation of IT systems, configurations, and procedures, ensuring that information is up-to-date and accessible to relevant stakeholders.
Generate reports on help desk performance, including ticket volumes, response times, and resolution rates, and use this data to identify areas for improvement.
KNOWLEDGE, SKILLS AND ABILITIES: Excellent technical, verbal and written communication skills.
Excellent interpersonal, customer service and training skills across all job classifications and levels of knowledge
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks appropriately.
Ability to act with integrity, professionalism, and confidentiality.
Willingness to embrace a culture of caring and kindness
EDUCATION AND EXPERIENCE Bachelor's degree or advanced degree in Computer Science
Minimum 5 years of IT experience with at least 2 years in a supervisory role
This job description is not inclusive and there may be other tasks and responsibilities
that you will perform as required.
Email Alert for Help Desk Manager jobs in Middletown, CT, United States
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