Workplace Experience Lead

Seattle, WA, United States

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Workplace Experience (WE) Lead thrives in a fast-paced environment, juggling multiple tasks while ensuring the office runs efficiently. They enjoy the challenge of always thinking a step ahead to create an amazing work environment. The ideal candidate must be flexible and good-natured to handle a wide variety of functions that vary from basic to complex and challenging. They are an organized, detail-oriented and customer-centric person who measures success by the positive impact they have on the Docusign workspace. This role will be required to work both collaboratively and independently, responsible for event management, vendor management, space planning, troubleshooting and diagnostics in Docusign office space. As part of the People Team, they will champion company-wide initiatives that continue to build and transform our workplace culture, creating a place for employees to do their best work.

This position is an individual contributor role reporting to the Manager, Workplace Experience- North America.

Responsibility

Assist with a variety of services, coordinating workplace maintenance and repair work to support the successful operation and continual upkeep of the site

Coordinate space planning activities including headcount projection requirements, neighborhood maps,  and enterprise space planning system updates

Coordinate with key partners and Executive Assistants to ensure teams have adequate space for collaboration and meeting requirements

Partner closely with the Property Management team to ensure compliance with all building protocols, safety and security procedures, and office access requirements

Manage office janitorial relationship, ensuring SLAs are consistently met and the office maintains the highest standards of cleanliness

Plan multiple monthly in-office events, coordinating vendors, budget, communications and day-of event execution

Collaborate with other WE team members worldwide, cross-functional teams and key stakeholders to provide impactful events and programs that build company culture

Maintain an event calendar, analyze trends and implement best practices to improve attendance and satisfaction from employees

Monitor internal feedback and communication channels such as the local Slack channel and team ticketing system (ServiceNow) and escalate findings appropriately

Co-develop and implement WE programs and operating standards to promote a best-in-class in-office experience for employees, including but not limited to visitor experience, company culture, customer service and sustainability

Send office-wide written communications via Slack and email

Manage Vendors including, scheduling, relationship building and performance management

Own the purchasing process for new and existing goods and services

Manage the Workplace Experience budget efficiently and effectively, tracking expenses and identifying cost-saving opportunities

Collaborate and work closely with Seattle WE Team Associates on site-specific projects

Support reception operations as needed, providing coverage and assistance with mail and badge access

Deliver an excellent customer experience to employees, visitors and vendors

Maintain regular communication with WE Team Leadership, organizing their input into actionable programs and setting clear expectations for project and service delivery

Job Designation

In Office: Employee works from the physical workspace 100% of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

4+ years of experience in Workplace Experience

Experience in office expansions and coordinating with internal and external Project Managers

Facilities Management experience

Preferred

Unwavering ethics and dependability

Ability to drive value through innovative and metric-driven solutions

Excellent communication skills, both in person and in writing

Ability to handle multiple projects simultaneously and while working independently

Exceptional customer experience, communication, and interpersonal skills

Ability to thrive under pressure with tight deadlines

Willingness to collaborate and drive team morale

Proficiency with Google Suite, Workday, Concur, Oracle, ServiceNow

Ability to work weekends, early mornings and evenings on an as-needed basis

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

Washington and New York (including NYC metro area): $28.99/hour - $40.89/hour

This role is also eligible for bonus, equity and benefits .

This role is also eligible for bonus and benefits .

Global benefits provide options for the following:

Paid Time Off: earned time off, as well as paid company holidays based on region

Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement

Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment

Retirement Plans: select retirement and pension programs with potential for employer contributions

Learning and Development: options for coaching, online courses and education reimbursements

Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected] .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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