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Front Desk Receptionist

Van Nuys, CA, United States

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Front Desk Receptionist is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network (OneOncology affiliated medical practice). This role will also provide office support for the front office area.

Responsibilities

Greet and direct patients and visitors

Gate Keeping

Patient registration/check-out

Collect co-payments and deductibles. Reconcile daily cash report

Schedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol

Answer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Record accurate and complete messages when necessary

Maintain supplies and cleanliness of the front office

Ensure maintenance of patient confidentiality

Demonstrate exceptional customer service skills in the performance of work assignments and duties

Accurately document in the EMR system

Training new hires on the process and procedures of the practice

Maintain accurate records for all appointments scheduled for providers

Sorts incoming mail

Verifies patient's insurance information and updates billing staff if any changes

Key Competencies Strong verbal and written communication skills.

Ability to establish and maintain effective working relationships.

Demonstrates exceptional assessment, critical thinking, and customer service skills

Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses

Ability to seek out resources independently and work collaboratively

Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations

Ability to multitask efficiently

Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others

Qualifications Great Customer Service Skills

Medical Terminology-Oncology/Hematology Specific

Basic computer knowledge

Previous Oncology/ Hematology experience preferred

Exact compensation may vary based on skills, experience, and location.

Base Salary Range : $18.00 to $20.00

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