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IT Support Specialist

Memphis

Job Description Job Description Mallory Alexander International Logistics, a global third-party logistics company (3PL) headquartered in Memphis, TN has an immediate opening for a Logistics Professional to join our team!

We are looking for a customer service-oriented Help Desk Technician to provide technical support to users in an efficient and accurate manner. You will be considered as the front line, and you will solve a range of technical problems and provide support for all assigned areas. Applicants must have the motivation to learn our business and provide the best customer service in the industry.

Responsibilities

Provide first contact resolution for all IT-related issues

Walk users through problem-solving process according to safe work practices consistent with corporate policy

Properly escalate unresolved issues to the next level support

Follow up to provide feedback and see problems through to resolution

Monitor and maintain software and hardware inventory

Basic administration of an Office 365 environment: Office 365 Admin portal, One Drive, SharePoint, Entra ID, and PowerShell

Basic administration of a hybrid Active Directory environment: user and computer objects, and groups

Install and support Windows OS, MS Office, Adobe, TeamViewer, VPN, antivirus, and malware software.

Install ERP and WMS software

Install and maintain network and local printers

Manage and deploy Office@Hand phone system

Performs other related duties and special projects as required

Qualifications

3-5 years' experience in providing help desk support

Advanced troubleshooting and multi-tasking skills

Working knowledge of software (i.e. Microsoft Windows, Office 365, Teams, and Adobe)

Previous experience in remote assistant software to support remote users

Understanding of basic network routers, switches, wireless controllers, and firewalls

Team player with eagerness to learn

Availability to work a flexible schedule onsite between the hours of 7am to 7pm to support business need across the country

This position is in-office Monday - Friday.

Why Mallory Alexander?

Mallory Alexander International Logistics is a leading full-service logistics provider established in 1925. With over 13 different facilities in the U.S. and 2 in China, Mallory Alexander supports manufacturers, retailers and other suppliers in the storage and shipment of their valuable cargo, and we do it with confidence–on time, with care, everywhere. We proudly offer competitive compensation, robust benefits and a family environment, an environment where our dedicated employees are able make an impact on our customers' experience.

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