Customer Support Representative/Parts Technician_

Seattle

Customer Support Representative I

+ $22/hr

+ Seattle, WA

+ 8:00am-4:30pm M-F

Job Summary: Join our team at as a Customer Support Representative I! If you have a background in construction, tools, automotive this might be a great fit! We are seeking a dedicated individual to provide exceptional customer service, respond to inquiries, and address customer concerns.

As a key member of our tight-knit community, you will engage with customers to understand their needs, provide updates on repair progress, and ensure customer satisfaction.

This is a temporary position with the potential for a permanent role for high-performing individuals. If you are customer-focused, have excellent communication skills, and are eager to learn, this is the opportunity for you!

Job Specifications:

+ Location: Seattle, WA

+ Pay Rate: $22 per hour (negotiable for exceptional candidates)

+ Shift: Monday to Friday, 8 am to 4:30 pm with a half-hour lunch

Roles and Responsibilities:

+ Respond to customer inquiries and requests via phone, email, or in-person interactions in a timely and professional manner.

+ Engage with customers to understand their product service needs, provide updates on repair progress, answer questions, and address concerns.

+ Assist in performing counter procedures, including answering phones, order entry, tracking, and assisting walk-in customer traffic.

+ Ensure accurate and timely order fulfillment, maintain customer records and databases with up-to-date information, including notes for future reference and analysis.

+ Assist with sales and service counter duties, including drawing parts from stock, maintaining monetary transactions, and receiving inventories.

+ Perform shipping and receiving duties, visually inspect goods received, and prepare shipping documents.

+ Load and unload trucks and operate material handling equipment.

+ Adhere to safety protocols and guidelines to ensure personal safety and the safety of others.

+ Perform miscellaneous tasks as directed.

Qualifications & Skills:

+ High school diploma or GED equivalent.

+ 1-3 years of experience in a customer service position preferred.

+ Ability to lift up to 50 lbs and maneuver heavy material weighing up to 300 lbs.

+ Excellent interpersonal, communication, and customer service skills.

+ Proficiency in English, both written and verbal. Bilingual English/Spanish is a plus.

+ Proficient in computer skills and Microsoft Office applications.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (ykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.