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Oldcastle Infrastructure
Atlanta, GA, United States
Job ID: 490780 CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces. Position Ov
Job Source: Oldcastle InfrastructureCRH
Atlanta, GA, United States
Job ID: 490780 CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces. Position Ov
Job Source: CRHOldcastle Inc.
Atlanta, GA, United States
Press Tab to Move to Skip to Content Link CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canad
Job Source: Oldcastle Inc.Waystar
Atlanta, GA, United States
ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful –
Job Source: WaystarWaystar
Atlanta, GA, United States
ABOUT THIS POSITION As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and suc
Job Source: WaystarSpelman College
Atlanta, GA, United States
The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success of PowerPlan’s customer experience. The Product Support team provides technical and
Job Source: Spelman CollegeSage City
Atlanta, GA, United States
Sage Vacancy Sr Technical Support Analyst #sagecareers Sage Vacancy Sr Technical Support Analyst #sagecareers sage careers Applicant Portal Job Details: Sr Technical Support Analyst Full details of the job. Job Title Sr Technical Support Analyst Job Description Sage Intacct is looking for enthusiastic, positive-minde
Job Source: Sage CityOldcastle Payroll, Inc.
Atlanta, GA, United States
Job ID: 492007 CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces. Position Ov
Job Source: Oldcastle Payroll, Inc.Atlanta, GA, United States
Position Overview
The Senior Technical Support Analyst will be support the Master Library products that are part of the Follett School Solutions product portfolio and provides product and technical support to Follett's customers, answering complex questions on function and usage of our products and resolving issues escalated by other support teams. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Resolves complex customer questions and issues via escalated tickets in the areas of system configuration/setup, product functionality and general usage and report issues.
Documents resolution processes for escalated issues and serves as a resource for other support areas
Identifies and pursues opportunities for mentoring and knowledge sharing.
Creates and updates Knowledge Base articles.
Partners with Training Services and Tier 3 by providing assistance in training as requested.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Creates and delivers product specific presentations to customers as needed. May travel to customer sites to provide training and support during Go Live and other critical times during the school year.
Maintains strong, positive relationships between the company and customers during each interaction to support customer satisfaction and the company's goals
Qualifications:
Strong interpersonal communication skills and telephone etiquette
3-5 years
Bachelor's degree or equivalent
Strong business/technical verbal and written communication skills
Excellent problem solving skills
Ability to analyze issues and use sound judgment
Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment
Intermediate to strong knowledge of SQL and XML
Ability to work well independently or in a team environment
Strong leadership and organizational skills
2 years supporting our software applications
Working knowledge of Oracle
Continual Process Improvement mindset
Email Alert for Senior Technical Support Analyst (MasterLibrary) jobs in Atlanta, GA, United States
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