IT Operations Director

Santa Barbara, CA, United States

Job Details

Job Location

Main Office - Santa Barbara, CA

Position Type

Full Time

Job Category

IT

Description

California Annual Salary Range: $186,099 - $279,148 annually

Job Summary

The Information Technology Operations Director plays a pivotal role in ensuring the seamless functioning and strategic advancement of the Information Technology (IT) Department at CenCal Health. This leadership position involves comprehensive oversight of IT operations, encompassing infrastructure management, service delivery, and team leadership. The Director is tasked with translating the organization's IT strategy into actionable plans, aligning them with overall business objectives.

Duties and Responsibilities

Strategic Leadership:

Collaborate closely with the Deputy Chief Information Officer to formulate and execute IT strategies that align with the organization's goals.

Drive innovation and technology adoption to enhance operational efficiency and support CenCal Health's mission.

Operational Management:

Lead and manage a dynamic IT Operations and Help Desk team, fostering a culture of excellence and collaboration.

Oversee the day-to-day operations of IT infrastructure, ensuring reliability, security, and performance.

Plan, coordinate, and oversee IT Operation Department's activities and established department goals, objectives, and operational priorities to ensure service levels and internal customer requirements are identified and consistently attained.

Technology/ Process Implementation:

Spearhead initiatives related to VDI, Cloud migration, and Microsoft 365 administration, leveraging cutting-edge technologies for organizational benefit.

Lead the development, implementation, and continuous improvement of ITSM processes and procedures, including Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Service Level Management.

Ensure that IT services are delivered in accordance with agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and that customer satisfaction is maintained at a high level.

Establish and maintain a culture of service excellence within the IT department, fostering collaboration, accountability, and continuous improvement.

Security and Compliance:

Proven track record of at least 10 years in a combination of risk management, information security, and IT jobs, with at least 5 years in a senior leadership role.

Knowledge of common information security management frameworks, such as HITRUST, and NIST.

Institute robust security measures and enforce compliance with industry regulations, especially during Cloud migration and Microsoft 365 implementation.

Mitigate risks by implementing and maintaining effective security policies and procedures.

Business Continuity and Disaster Recovery (Technology Recovery Plan):

Develop and implement comprehensive Business Continuity Planning and Disaster Recovery strategies, ensuring the resilience of IT systems.

Conduct regular testing and refinement of BCP/DR plans to guarantee organizational preparedness.

Vendor and Stakeholder Management:

Cultivate and manage relationships with IT vendors and service providers, ensuring optimal partnerships.

Collaborate with internal stakeholders to understand IT needs and align IT services with organizational requirements.

Financial Oversight:

Assist the Deputy CIO to develop and manage the IT department budget and Optimize resource allocation to maximize efficiency and achieve cost-effectiveness.

Continuous Improvement:

Champion a culture of continuous improvement within the IT department, identifying areas for enhancement and implementing strategic measures.

Stay abreast of technological advancements and industry trends to drive organizational competitiveness.

Emergency Response and Incident Management:

Develop and implement plans for IT disaster recovery, ensuring rapid and effective response to incidents.

Lead emergency response efforts to minimize downtime and ensure business continuity.

Adhere to all CenCal Health employee policies and procedures and meet required performance standards.

Other duties and projects as assigned by the Deputy Chief Information Officer.

Critical Success Factors

Inspire innovation and motivate others to excel

Develop realistic action plans

Prioritize and plans work

Take initiative to identify problems and issues and seek solutions through collaborative methods

Analyze information and make timely decisions

Efficiently allocate resources and lead department to better serve customers

Actively promote cross-departmental communications and teamwork that result in a cohesive and collegial work force

Qualifications

Knowledge/Skills/Abilities

Deep understanding of IT infrastructure components such as networks, servers, storage systems, and cloud technologies.

Proficiency in IT service management frameworks and best practices (e.g., ITIL) for effective service delivery and support.

Knowledge of cybersecurity principles, including risk management, threat detection, and incident response.

Understanding of performance monitoring and optimization techniques to ensure the reliability and efficiency of IT systems.

Strong leadership and management skills to lead a team of IT professionals and drive strategic initiatives.

Excellent communication and interpersonal skills for collaborating with stakeholders, vendors, and cross-functional teams.

Problem solving and analytical skills to identify and resolve complex technical issues promptly.

Project management skills to plan, execute, and oversee IT projects within scope, budget, and timeline.

Ability to prioritize tasks, manage resources effectively, and adapt to changing business needs.

Ability to develop and implement IT infrastructure strategies aligned with business objectives and growth plans.

Capacity to assess and mitigate IT risks, including cybersecurity threats and operation disruptions.

Capability to lead service desk operations, ensuring timely resolution of user issues and continuous service improvement.

Aptitude for evaluating emerging technologies and recommending solutions that enhance IT operations and productivity.

Capacity to mentor and develop IT staff, fostering a culture of innovation, collaboration, and continuous learning.

Education and Experience

Bachelor's degree in information technology, Computer Science, or a related field.

Professional security management certification, such as a Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or other similar credentials.

Proven experience in IT operations management, with a minimum of 8-10 years in progressively responsible roles.

Strong background in leading and managing Help Desk or IT support teams.

Experience with VDI, Cloud migration, and Business Continuity Planning/Disaster Recovery (BCP/DR).

Experience with Microsoft 365 (M365) implementation and administration.

Familiarity with various operating systems, databases, and cloud technologies.

Proficiency in IT service management tools.

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