IT Support Engineer

Encino, CA, United States

Job Type

Full-time

Description

The IT Support Engineer will play a crucial role in supporting and managing Zevia's technology ecosystem and will have the opportunity to lead the development, testing, and/or implementation of new software programs and applications. This role serves as the primary help desk contact, facilitating end user support and running day-to-day operations. You will work regularly with all business functions to ensure continuity of service and process efficiency.

Responsibilities include tiers 1 and 2 support, vendor engagements, learning new software, and solving technical challenges. Company has a cloud first strategy with an environment including Office 365, Teams, SharePoint, Azure, AWS, SaaS applications and more. This role will help build a solid infrastructure, improve operations, and take our organization to the next phase in systems and business process maturity.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage daily operations, maintenance, change requests, and support requests for all systems, storage, file shares, networking, wireless, telephony, security.

Oversee change management processes for systems, networks, security, and end-user hardware/software, including communication, training, and documentation.

Collaborate with users across the organization to resolve data and technical issues.

Develop and maintain comprehensive documentation for systems and processes, including system configurations.

Address and resolve hardware/software issues, escalating to the appropriate resources when necessary.

Track and document cases from initiation to resolution.

Organize and maintain inventory of equipment, including monitors, docking stations, peripherals, conferencing equipment, and other necessary items.

Train users on various systems as needed.

Continuously evaluate and optimize systems.

Participate in and occasionally lead cross-functional projects.

Participate in 24/7 on-call rotation, including holidays.

Perform other duties as assigned.

Requirements Strong problem-solving skills and analytical thinking.

Excellent verbal and written communication skills.

Ability to liaise across different departments, third-party partners, and business disciplines.

Consistently maintain a high level of courteous customer service, even under pressure.

Ability to manage multiple simultaneous projects, requiring effective communication, organization, time management, and problem-solving skills.

Preferred Education and Experience 2+ years' experience in a corporate help desk support role or degree in technology

High proficiency working with and troubleshooting Windows, MacOS, Android, iOS, printers.

Basic literacy in Office 365, Intune, Windows Server, Active Directory, networking, switches, printers, security best practices

Supervisory Responsibility

This position does not currently have supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to fifteen (15) pounds and occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed, but the employee must be available during the "core" work hours and must work forty (40) hours each week. On rare occasion, evening and weekend work may be required as job duties demand.

Travel

This position may require up to 15% travel.

Work Authorization/Security Clearance

Must be eligible to work in the U.S.

EEOC Statement

We are committed to providing equal employment opportunities for all qualified job candidates and employees. To that end, Zevia maintains a workplace free of discrimination and harassment on the basis of an individual's race (including traits historically associated with race, such as hair texture and protective hairstyles such as braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, age, physical or mental disability, pregnancy (including childbirth and breastfeeding), medical condition, national origin, ancestry, marital status (including registered domestic partnership status), civil union status, familial status, military or veteran status, genetic information, caregiver status, citizenship status, immigration status, Civil Air Patrol status, status as a victim of domestic violence, assault, or stalking, or any other characteristic protected by applicable local, state, or federal law (each, a "Protected Characteristic").

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Description

$67,000 - $70,000 Annually + Bonus + Equity