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Karl Storz Endoscopy-America
Santa Monica, CA, United States
KARL STORZ is currently looking for a Service Desk Support Analyst . This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the
Job Source: Karl Storz Endoscopy-AmericaKarl Storz Endoscopy-America
downey, CA, United States
KARL STORZ is currently looking for a Service Desk Support Analyst . This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the
Job Source: Karl Storz Endoscopy-AmericaKarl Storz Endoscopy-America
Los Angeles, CA, United States
KARL STORZ is currently looking for a Service Desk Support Analyst . This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the
Job Source: Karl Storz Endoscopy-AmericaKARL STORZ Endoscopy - America
Los Angeles, CA, United States
At KARL STORZ, we take pride in helping patients through some of the toughest journeys of their lives. We are making contributions that matter. Regardless of your role, YOU improve patients’ lives every day. Get to know us and join our team as Service Desk Support Analyst Location: El Segundo, CA, US, 90245 KARL STORZ is currently looking
Job Source: KARL STORZ Endoscopy - AmericaKarl Storz GmbH & Co. KG
El Segundo, CA, United States
KARL STORZ is currently looking for a Service Desk Support Analyst . This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the
Job Source: Karl Storz GmbH & Co. KGKARL STORZ Endoscopy - America
Santa Monica, CA, United States
KARL STORZ is currently looking for a Service Desk Support Analyst . This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward t
Job Source: KARL STORZ Endoscopy - AmericaKarl Storz Endoscopy-America
El Segundo, CA, United States
KARL STORZ is currently looking for a Service Desk Support Analyst . This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the
Job Source: Karl Storz Endoscopy-AmericaRandstad Digital
Inglewood, CA, United States
Shift: sun-thur 6am-3pm; Tue-Sat 10am-7pm Searching for a junior-to-mid level Service Desk Analyst with 2-5+ years working for a medium-to-large enterprise. Required Skills - mobile phones, PC hardware, Mac software and hardware Job Duties - Working in a hybrid IT Call Center / Deskside Support team provisioning technologies to new and existing sta
Job Source: Randstad DigitalLos Angeles, CA, United States
The Service Desk Analyst is the central point of contact between the customer and Highstreet's service delivery organization. The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing useful status updates is necessary as part of the job to achieve superior customer satisfaction.This position requires the SD Analyst to utilize a vast array of experience and skills, systems and tools, in support of customers' IT organizations and end-users. The primary function of this position is to provide technical support for hardware, software, network, and telephony related issues, achieving first call resolution whenever possible through use of the knowledge-base and collaboration with tier-2 resolvers. Since the SD Analyst is primarily focused on providing phone support to the customer, outstanding communications skills is essential.ResponsibilitiesResponsibilities include: Receive and log customer Incidents and Service Requests received by phone, email or self service Accurately classify, prioritize, and record Incident & Request details into the ticketing system Providing first contact resolution when possible Assist with dispatch functions and routing of tickets to field techs Routing of tickets to tier-2 resolvers when necessary Tracking and communications with the customer throughout ticket lifecycle Ticket closing upon customer consentQualificationsSkill Requirements: Maintains cooperative working relationships with staff members; a good team player Customer focused with an understanding of business impacts Detail oriented and organized Outstanding oral communication skills (English language) Ability to take and provide direction Good troubleshooting and customer service skills Familiar with IT Service Management concepts, practices, and proceduresTechnical Requirements Use of remote support tools for diagnosis and resolution Break/fix for Mac OS, Win 7/Win 8/Win10 Break/fix for PC, laptop, Mac, iPad, iPhone, Blackberry, android, printers Break/fix for desktop and mobile device applications: MS Office Software O365 experience Adobe CS Suite VMware Web browsers IE /Mozilla/Safari/Chrome Password reset and AD unlocks Layer 1 newtorking troubleshooting skills AS400 experience a plus Citrix Experience Writing resolutions and processes and contributing to internal knowledge-base Continual Service Improvement for Service Desk function Other tasks assigned by management. Knowledge of the ITIL framework and lifecycleExperience: 4+ years Service Desk experience Strong customer service skills Technical Certifications: CompTIA, A+, MSCE a plusThis is a full time salaried plus benefits position with Highstreet IT, onsite at our offices in Islandia, NY. The hours are M-Th 6PM-4AM.Skills & Requirements Qualifications
Service Desk Support Analyst jobs in Los Angeles, CA, United States
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