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Guidehouse
McLean, VA, United States
Job Family: User Support Travel Required: Up to 10% Clearance Required: None What You Will Do: Essential Job Functions Technical Support - Internal Provide in-office 1st and 2nd level Deskside IT support to the Guidehouse offices in McLean, VA, Arlington, VA and Rockville, MD Troubleshoot and resolve hardware, software, application, netwo
Job Source: GuidehouseFawkes IDM
Washington, DC, United States
Responsibilities: Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-u
Job Source: Fawkes IDMChaos Industries
Washington, DC, United States
CHAOS Inc. is a global technology company that is delivering next generation capabilities to the defense and critical industrial sectors. Founded in 2022 by a seasoned leadership team, CHAOS has quickly become the place where world-class multi-disciplinary engineers come to build mission-critical technologies. CHAOS has a mission-focused culture, d
Job Source: Chaos IndustriesGeneral Dynamics Information Technology
Falls Church, VA, United States
Req ID: RQ178664 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: NACLC (T3) Job Family: Help Desk Skills: End User Support,Group Problem Solving,Information Technology (IT) Services,IT Service Desk,People Management Certifications: Security+, CE - CompTIA Experience: 8 + years
Job Source: General Dynamics Information TechnologyCameron University
Vienna, VA, United States
Responsible for managing day-to-day operation and direct supervision of all Service Desk personnel. Ensure that contract requirements and contract SLAs and performance criteria are met. Supports continual development of the Service Desk function, to include promoting a service-oriented culture and maintaining Service Desk SOPs. Supports interaction
Job Source: Cameron UniversityHumane Society of the United States
Washington, DC, United States
Posted Monday, January 8, 2024 at 5:00 AM The general salary range for this position is $84,000- $101,000. Salary offers will be commensurate with experience, qualifications, skills, training, and education. The Humane Society of the United States (HSUS), the nation’s most effective animal advocacy organization, is seeking a Manager, Service Desk f
Job Source: Humane Society of the United StatesCACI International
Oxon Hill, MD, United States
Service Desk Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 service desk. The service
Job Source: CACI InternationalDynamic Solutions Technology LLC
Washington, DC, United States
Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time on-site Service Desk Manager . This position is in Washington, DC . Responsibilities: The Service Desk Manager role is responsible for managing the Service Desk team and associated w
Job Source: Dynamic Solutions Technology LLCWashington, DC, United States
CHAOS Inc. is a global technology company that is delivering next generation capabilities to the defense and critical industrial sectors. Founded in 2022 by a seasoned leadership team, CHAOS has quickly become the place where world-class multi-disciplinary engineers come to build mission-critical technologies. CHAOS has a mission-focused culture, dedicated to solving the toughest technical challenges. Its unique agile engineering approach enables rapid prototyping, while deep partnerships with defense and industry ensure real-world solutions.
Role Overview:
As the sole IT Service Desk Manager in our new office in Washington D.C., you'll be responsible for the supervision, management and coordination of the centralized IT Service Desk resources to ensure the timely delivery of a superior customer service experience handling computer-related incident resolution and request fulfillment to end users in a fast-paced environment.
Responsibilities:
Perform advanced technology, information security, and managerial work providing direction and guidance in strategic operations and planning
Develop service desk processes and ticket queue management to ensure timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved)
Identify metrics and collect associated data to ensure optimal Service Desk operations
Identify, recommend, and document procedures and processing improvements related to IT service delivery and problem resolution
Create IT-related employee onboarding and offboarding process
Provide in-person IT training and create supporting self-help training material for end uses
Provide career development guidance to service desk team and recommend appropriate training paths
Work full-time onsite out of our office in Washington D.C.
Minimum Requirements: Bachelor's degree in an information technology field or related degree
Minimum of 8+ years of experience in a service desk position or 2+ years as a Lead or Supervisor of a service desk team
Experience designing, deploying, and managing IT Service architectures utilizing ITIL or COBIT frameworks
Endpoint OS deployment, management, and administration of Windows, MacOS, IOS/Android, and Linux
Experience implementing and managing Azure Active Directory
Experience identifying incident trend analysis (Incident Management) and making recommendations to implement solutions to reduce recurring issues
Ability to be a change agent and drive new company initiatives that will scale with company growth
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
U.S. Person (US Citizen or permanent resident) status is required as this position will require the ability to access US-only data systems
Preferred Requirements: Experience supporting FEDRAMP-compliant cloud work (e.g. Microsoft GCC High, Amazon Gov Cloud, etc)
Experience supporting FEDRAMP-compliant services (e.g. ZoomGov, GovSlack, zscaler, etc.)
Expert knowledge in Windows operating systems and Microsoft Office Suite and/or related software
Experience with leading or managing a small team
DoD Secret or Top Secret clearance
Why CHAOS? Health Benefits: Your medical, dental and vision benefits will be 100% paid for by the company
Additional benefits : life, FSA, HSA, 401k (+ Company match), and more
Our Perks: free lunch every day, 'No meeting Fridays', unlimited PTO (for exempt employees), casual dress code, beautiful office location in Hermosa Beach with ocean views!
Compensation Components: competitive base salaries, generous pre-IPO stock option grants, relocation assistance + (coming soon!) annual bonuses
Company Size: 60 employees and counting!
More About Us: We're building the next generation of aerospace, defense and critical industry technologies with a seasoned team of mission-focused individuals. We were founded in June 2022 and our goal is to become the platform where world-class engineers come to solve critical, real-world problems. We use agile engineering approaches which enable rapid prototyping, deep partnerships with the defense industry ensuring real-world application, and our newly-invented Coherence platform (through which we've made a fundamental breakthrough) improves sensor performance and decision-making in real-time. As of September, 2023 we have raised ~$100M with 8VC as a leading investor. With a managing team that includes Epirus' founding members (responsible for building a $1.5B company from scratch) + key drivers from Palantir (instrumental in Palantir's growth to $1B in revenue), we are well-positioned to become one of the fastest growing companies to date!
Salary range: $110,000 - $180,000/year
The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.
Email Alert for IT Service Desk Manager jobs in Washington, DC, United States
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