Front Office Supervisor- Holiday Inn Arlington @ Ballston
Arlington, VA, United States
Job Description
What you will be doing
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Accurately check AM and PM discrepancy reports.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location Description
4610 Fairfax Drive, Arlington, Virginia 22203
The Holiday Inn Arlington at Ballston hotel is located in the vibrant urban neighborhood of Ballston, near all of the popular DC area attractions, and only three blocks from the Metro. During your stay, enjoy our 100% non-smoking hotel with comfortable rooms, with 32-inch TVs, Kuerig coffee makers, and refrigerator. You'll love our amenities including free high-speed Internet access, area shuttle, 5,000 square feet of meeting space, 24 hour Fitness Center, seasonal outdoor pool and Silver Leaf Restaurant.
Requirements
What we are looking for Ability to calmly work with high demand and/or upset guests
High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!