Front Office Supervisor
Washington, DC, United States
Job Description
What you will be doing
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Accurately check AM and PM discrepancy reports.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
The rate of pay for this position is a range between $23.00 - $25.00 per hour.
Location Description
2430 Pennsylvania Avenue NW, Washington, Dist. Columbia 20037
Experience a vibrant boutique hotel located in the Foggy Bottom neighborhood and steps away from internationally acclaimed historic Georgetown. Our iconic Washington, DC hotel features luxurious rooms and suites with beautiful dcor and original artwork.
Requirements
What we are looking for Ability to calmly work with high demand and/or upset guests
High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!