Associate Installation Technician, Philadelphia

Philadelphia, PA, United States

Work Flexibility: Field-based

BASIC FUNCTION

Responsible for the on-site physical installation, functional testing, and quality inspection of surgical light suspensions, surgical booms, video integration systems, and other ancillary equipment (room cameras, video monitors, video signals, etc.). Integration Specialists deploy cutting edge technology in various healthcare environments including ER, OR, ICU, Trauma, Cath Labs, hybrid ORs, and surgery centers. As an Integration Specialist you would be responsible for delivering a world-class customer experience by installing integrated audio-visual, mechanical and network systems of various configurations to deliver individualized solutions for caregivers. Our integration specialists partners with internal teams including sales, project engineering, project management, field service and external teams including electricians, plumbers, general contractors and perioperative hospital staff. Integration Specialists represent Stryker in day-to-day customer interactions through detailed communication and documentation of project timelines, pre-installation requirements, equipment delivery, installation progress, and room turnover.

This role requires 100% travel, Monday- Friday.

RESPONSIBILITIES

Confirms site readiness of pre-installation requirements and infrastructure and performs detailed product inventory of installable equipment. Communicates issues to internal project team and follows up for resolution.

Responsible for the installation of all surgical light suspension systems, surgical booms, video integration systems and associated cabling to deliver appropriate video signals as well as installation of ancillary equipment (room cameras, video monitors, etc.) in accordance with quality and safety standards as well as state, industry, and international standards

Programs, tests, and inspects all video integration sources according to design specifications and in accordance with quality and safety standards.

Able to troubleshoot and determine root cause of failures of installable equipment. Performs diagnoses and repairs of equipment according to established quality guidelines and procedures. Tests equipment to ensure proper operation and quality output.

Documents & Maintains accurate records of equipment installation and associated activities. Completes daily update reports and other administrative responsibilities in a timely and accurate manner. Provides project updates to relevant stakeholders. Coordinates with Quality to ensure compliance with regulatory and operational requirements.

Able to interpret, understand, and install equipment according to complex wire diagrams and CAD drawings.

Able to understand infrastructure, electrical, and network requirements of installable equipment. Coordinates with internal project team to communicate these expectations with customers and contractors and coordinates requisite support.

Able to learn and understand basic Internet Protocol (IP) and computer networking requirements as related to Stryker integration products.

Able to understand and implement identical installation and integration practices at different locations in order to ensure consistency and serviceability.

Coordinates and books travel arrangements for self, based on job location and in accordance with company guidance.

Manage daily schedule to ensure timely arrival and completion of all Installation activities.

Maintains project stakeholder relationships, communicates progress updates, and provides basic operational training to customers as needed.

Manages and maintains inventory of assigned tools and equipment.

Responds to internal and external customers' inquiries and requests for service.

Communicates with customers regarding the status of their project and provides clear and timely updates on project progress. Effectively builds relationships with internal and external business partners to provide outstanding customer service experience.

Communicates lessons learned and provide feedback to cross-functional partners to improve business processes.

Adheres to all safety policies and standards as dictated by customer facilities and by Stryker.

Completes training to ensure proper PPE is utilized during execution of job responsibilities.

Advocates the importance of safe work practices.

Must be able to travel up to 95% of the time, to and from the job site as specified by manager/supervisor.

Utilizes the following software applications in execution of job responsibilities: Salesforce, Agile, Workday, Concur, Compliance Wire.

PHYSICAL REQUIREMENTS

Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.

Must be able to utilize equipment including ladders, chain hoists, material lifts, and pallet jacks.

Must be able to climb ladders, work within confined spaces, and above ceiling

Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

Must be able to communicate effectively with intrapersonal communication skills.

Must be able to communicate effectively via cell phone, text, and email.

Must be able to travel via commercial airline

Must maintain state issued Driver's License and be able to safely operate a motor vehicle.

Ability to work with large pieces of construction and medical equipment.

MENTAL REQUIREMENTS

Work as an integral part of a team.

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Must be able to work in a fast-paced, independent environment and exercise good judgment.

Must be able to analyze and resolve non-routine testing and/ or equipment issues using independent judgment.

Must be able to locate, comprehend, and follow detailed installation instructions and procedures. Has ability to explain clearly to onsite trades (electricians, plumbers, general contractors) or vendors.

Must be able to identify issues outside of scope of project and communicate following appropriate escalation pathways.

Ability to think critically to resolve project roadblocks pertaining to environmental or infrastructure challenges within the appropriate guidelines and safety standards. Must be able to be a part of the solution process.

Ability to interact appropriately with a variety of individuals including customers and internal partners

Ability to read, navigate, and comprehend installation and technical manuals and project documents with acute attention to detail.

Proficient with Microsoft Office Suite.

SKILLS/EXPERIENCE REQUIRED

0 - 2 years related technical experience (telecom, video/audio system installation, electrical/construction, medical device, hospital biomed)

Strong organizational, analytical, and problem-solving skills; able to manage priorities and workflow.

Excellent Interpersonal and Communication skills

Demonstrates a professional work ethic and attitude.

Intermediate PC skills and appropriate application skills.

Excellent written and verbal communication skills.

Demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, hammer, wrenches, strippers, crimpers, etc.), power tools, and test equipment (e.g. data loggers, strip recorders, micrometers, voltmeters, waveform/vectorsopes, etc.).

EDUCATION/TRAINING REQUIRED

Bachelor's degree (B. S or B.A) preferred but not required.

0-2 years technical experience or comparable skills set.

Travel Percentage: 100%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

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