Service Team Leader (STL)

Jacksonville, FL, United States

Job Description Job Description Principal Duties and Responsibilities:

Incremental Business Development Looks for opportunities to provide service value to customers that results in incremental business for Control Southern.

Coordinates the acquisition of items and resources required for incremental business.

Secures customer approval for all incremental business.

Confidently and openly discusses money with customers.

Jointly assist Territory Account Manager with the pursuit of customer sales opportunities.

Develop sales plans for product and services in the dedicated territory.

Develop a geographic coverage model that focuses on B, C and D customers in the territory to make all efforts to grow day to day as well as STO business.

Working with local Account Managers, this position will assist with pursuits at some A customers and some B customers for pressure management and mechanical services opportunities.

Perform Pre Maintenance Service Project Coordination Identify work duration for customer maintenance projects.

Coordinate customer site project walk down tasks for relevant service groups.

Make notes of equipment needed outside of the standard repair needs, i.e. cranes, scaffolding, etc.

Evaluates repair and setup time for each item being repaired

Bundles information to prepare a complete project quote to customer

Coordinates the Scope of work for Maintenance Activities after receipt of PO from Customers Ensures that Field Service Technicians understand work and repair requirements

Checks to make sure all equipment and special needs are secured and identified.

Meets with Customer daily to present updates and reports as needed

Submit time sheets to customer for approval

Presents completion schedule and current cost of job as necessary

Documentation Maintain integrated repair quotations for assigned customers

Prepares detailed repair reports as agreed upon for customer

Consolidates all pricing and repair reports for final approval prior to invoicing

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TRAVEL:

Occasional travel as needed.

Qualifications:

Engineering degree (Bachelor of Science) or equivalent preferred.

Experience in the instrumentation/ process control industry

Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process-related problems is strongly preferred.

Excellent communication, interpersonal and customer relation

Adequate hearing and speech/communication capabilities.

Working knowledge of word processor and spreadsheet programs (i.e. Excel and Word).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Company Description At Control Southern, we believe that if you live with integrity, success will follow.

Control Southern helps manufacturing plants in the Southeast run better, faster and smarter through automation and customized valve solutions. We offer on-site consultation, engineering services, top-notch products and business experience.

To grow even more, we are seeking candidates with integrity, a drive to excel in engineering, a dedication to customer service and a thirst to innovative in management.

Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique solutions for our clients in power, pulp & paper, life science, chemical, food & beverage, alternative energy and many other process industries, we help the world run more efficiently.

Across North America, Emerson strategically partners with local companies to assist with delivery, ensure quality, and maximize lifetime value of all automation assets. This integrated network of twenty-one strategically selected local companies, known as Emerson Impact Partners, offer the tools, services, subject matter experts, local expertise, and technologies within and beyond Emerson’s portfolio to serve valve, automation and reliability needs.

As an Emerson Impact Partner for Georgia, Bahamas, the majority of Florida and Alabama, and portions of Tennessee, Control Southern connects customers with world-class solutions, superior technical expertise, and life-cycle services.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Company Description At Control Southern, we believe that if you live with integrity, success will follow.\r\rControl Southern helps manufacturing plants in the Southeast run better, faster and smarter through automation and customized valve solutions. We offer on-site consultation, engineering services, top-notch products and business experience.\r\rTo grow even more, we are seeking candidates with integrity, a drive to excel in engineering, a dedication to customer service and a thirst to innovative in management.\r\rOur expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique solutions for our clients in power, pulp & paper, life science, chemical, food & beverage, alternative energy and many other process industries, we help the world run more efficiently.\r\rAcross North America, Emerson strategically partners with local companies to assist with delivery, ensure quality, and maximize lifetime value of all automation assets. This integrated network of twenty-one strategically selected local companies, known as Emerson Impact Partners, offer the tools, services, subject matter experts, local expertise, and technologies within and beyond Emerson’s portfolio to serve valve, automation and reliability needs.\r\rAs an Emerson Impact Partner for Georgia, Bahamas, the majority of Florida and Alabama, and portions of Tennessee, Control Southern connects customers with world-class solutions, superior technical expertise, and life-cycle services.\r\rEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities

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