Quality Team Leader

Jacksonville, FL, United States

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Benefits/Perks

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

403b

PTO

Paid Holidays

Flexible Spending Account

Employee Assistance Program

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Job Summary

The Quality Team Leader will be responsible for development and implementation of a plan for monitoring and reporting the Agency's progress on incorporating certified community behavioral health clinic (CCBHC) standards into service delivery. Emphasis will be on the development of processes for evaluating the use of measurement-based care (MBC) into service planning and delivery and fidelity of evidence-based practices (EPBs).

Responsibilities

Identifies and implements standardized measurement-based and fidelity measurement tools.

Assists programs with integrating measurement-based tools in service delivery.

Ensures programs are familiar with fidelity measures for evidence-based practices and are able to demonstrate fidelity in documentation.

Becomes familiar with Department of Children and Families and Managing Entities guidance documents, monitoring tools, applicable administrative codes, State statutes and contractual requirements and develops mechanisms for monitoring compliance with these documents/requirements.

Becomes knowledgeable of Joint Commission requirements and assists programs with compliance with standards.

Develops and implements patient record audit forms, aggregates data and provides reports for program management.

Provides regular reports that demonstrate the activities of quality coaches.

Assesses and monitors competency of agency staff in the use of measurement- based care and evidence-based interventions.

Develops and implements processes to measure the overall quality of services provided.

Assesses and monitors compliance with implementation of CCBHC standards into service delivery.

Becomes proficient in the Electronic Health Record system and serves as a resource for staff in problem solving, pulling reports, and qualitative documentation.

Develops processes for quality coaches to perform Electronic Health Record validations including identifying cases that need to be closed due to inactivity.

Identifies training needs of programs and works with Trainer to develop trainings in response to assessed needs.

Develops processes for coordination of care provided by Designated Collaborating Organizations' (DCOs) into service delivery.

Conducts individual supervisory sessions with Quality Coaches and assists staff with developing schedules. Monitors productivity, outcomes, and customer satisfaction.

Facilitates recruitment, hiring, orientation, retention, evaluation and employee relations actions of staff in coordination with supervisor and the Human Resource Department.

Qualifications

Master's degree in human services, business, education or a healthcare related field required OR Registered Nurse with one year of psychiatric nursing experience

One year of experience working in the mental health field or healthcare required.

Supervisory experience required.

Experience working with adults experiencing serious mental illness is preferred.

Experience completing quality improvement or performance improvement projects preferred.

Proficiency in Microsoft Office Programs, Excel, Outlook, and the use of the Internet. Must demonstrate proficiency in the MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.

Strong communication skills are essential and this individual must be able to interact appropriately with internal and external customers, including staff, supervisory staff, surveyors, auditors, SAMHSA staff, and other stakeholders and reviewers.

Position Details This position is a Full Time Days position.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.

Thank you for your interest in joining the team at Mental Health Resource Center and Renaissance Behavioral Health Systems. We offer a variety of opportunities in the behavioral health and social services fields. We have locations in Jacksonville and throughout Florida. Employees work together and support one another in a friendly, team-oriented atmosphere that encourages professional growth. We offer an ideal workplace for individuals dedicated to providing care and services that reflect our core values of compassion, integrity, and excellence.

Mental Health Resource Center (MHRC) is a Florida nonprofit that provides a wide range of behavioral health and social services to the community. Included in MHRC's service array are 24-hour emergency services; inpatient psychiatric services for children, adolescents and adults; and numerous outpatient services, including psychiatric evaluations, medication management, counseling, psychosocial rehabilitation, state hospital liaison services, forensic services, in-jail services, a co-responder program, a therapeutic family program, and eight Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness located in Clearwater, Gainesville, Jacksonville, Kissimmee, Rockledge, Tampa, and Winter Haven.

Renaissance Behavioral Health Systems and Mental Health Resource Center encourage all applicants to take advantage of opportunities for hire, and if internal applicants, transfers, promotions, and advancement, regardless of their race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. RBHS and MHRC are Equal Opportunity Employers and Drug Free Workplaces.

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