Client Advisory Associate

Newport Beach, CA, United States

Whittier Trust and the Whittier Trust Company of Nevada, Inc. is the oldest and largest privately owned multi-family office headquartered on the West Coast. Providing exceptional client service and highly customized investment solutions for high-net-worth individuals and their families to help them reach their long-term goals is our only mission.

Our staff of 250 dedicated professionals works with approximately 550 clients and their families to deliver a broad array of services including investment management and consulting, fiduciary, philanthropic, and family office. Our founding family’s century-long history of energy and real estate investing continues to guide our activities for clients today. Entrusted with $20 billion of private family assets, our teams employ a consulting approach to tailor solutions for complex family situations.

Whittier Trust attracts professionals who want to spend the vast majority of their day in service to our clients. Our organization is flat, nimble, and uniquely attuned to the needs and desires of both today’s entrepreneurs as well as legacy family members who may be several generations removed from the wealth creators. Our corporate culture is one of client-focus, collaboration, performance and accountability, family orientation and long-term career satisfaction. Employee turnover is very low – evidencing a high level of engagement and career fulfillment.

The position offers a competitive compensation package including base salary, performance bonus, excellent medical, and retirement plans.

Position Summary

The Client Advisory Associate supports Senior Client Advisors with account management and business development responsibilities on personal trust and investment management accounts. In this role, it is critical to meet the needs of clients, trust beneficiaries and their advisors, co‐fiduciaries, and internal department personnel.

The candidate will be a key member of the Client Advisory team responsible and will support their manager in providing Whittier Trust’s high touch service delivery model in the Western region, nationally focusing and within their local community.

PRIMARY RESPONSIBILITIES

Direct the Trust Operations Department regarding daily account transactions such as wire and cash transfers, ACH disbursements, bill paying, fund redemptions and purchases, and the opening and closing of accounts.

Monitor transactions for completion and accuracy.

Coordinate investment transactions with the Investment Department including but not limited to monitoring cash balances on a daily basis for purchases, transferring sales proceeds to money market accounts, and following up on client’s requests for purchases, sales, or gifting.

Coordinate the transfer of incoming assets to new or existing accounts, as well as the transfer of outgoing assets for terminating accounts.

Prepare correspondence, Excel spreadsheets (i.e., miscellaneous reports for client budget worksheets, income projections, and gifting schedules), assist with the production of PowerPoint presentations, mass mailings, and marketing materials.

Calculate Unitrust, total return, and other payments to trust beneficiaries.

Coordinate tax-related payment information with the Tax Department and client-directed outside professionals.

Provide information to Client Advisors for annual account reviews.

Organize with Client Advisors to maintain client, beneficiary, and advisor information in client files and account records on database management and trust accounting systems.

Assist with contact management input, sales, expense, and other internal reports.

Perform special projects and additional tasks as assigned.

DESIRED EDUCATION

Bachelor’s degree from an accredited 4-year university

Industry certification an advantage but not essential - (CTFA or CFP)

Willingness to continue education (CTFA, CFP, MBA)

DESIRED EXPERIENCE

Understanding of trust accounting and/or estate planning concepts preferred but not essential

Superior skills and experience with Microsoft Office, especially Word, Excel, and PowerPoint.

Excellent written and oral communication skills.

Superior organizational skills with the ability to multi-task and to manage and prioritize multiple projects and competing deadlines.

General office administration and clerical experience.

Excellent attention to detail with the ability to exercise independent judgment.

Aptitude to understand and perform basic mathematical calculations such as fee calculations, and other percentage-based calculations.

Ability to learn new processes and programs and desire to grow with the company.

PERSONAL CHARACTERISTICS

Client service focus

Effective verbal and written communication skills

High integrity with a diligent work ethic

Team/people-oriented

Highly organized with good time management skills

Meticulous attention to detail

Valid driver’s license and the ability to travel by airplane.

COMPENSATION

Base salary range

$65,000 - $90,000 annually

Salary may vary depending on job-related factors including, but not limited to, skills and experience. Full-time employees may be eligible for a comprehensive benefits package that includes: medical, dental and vision coverage, 401(k), life insurance, paid time off and a Wellness Program. Annual bonus, incentive pay and/or equity may also apply depending upon the role.

Qualifications Behaviors Preferred Detail Oriented Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations Preferred Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

Goal Completion Goal Completion : Inspired to perform well by the completion of tasks

Flexibility Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter : Inspired to perform without outside help

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