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Senior Project Manager

Hoboken, NJ, United States

Responsibilities:

Serves as a Project Manager for the Global Customer Operations organization

Complete accountability and management of global complex projects working closely with IT

End-to-end accountability forinternalprocess-change projects, from business requirement definition and planning to successful delivery and implementation

Manages and supports operational issues and questions raised by the business on Support & Cloud processes and systems

Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements

Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

Requirements :

At least 5 years of experience as a Project Manager of a global multinational environment in the software industry

Excellent understanding of business processes and technical background and experience

Hands-on experience supporting systems use and operations

Experience with international customer-facing interaction

Experience working closely with IT

Managerial skills and experience in matrix management

Experience leading multi-projects in parallel

Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution

Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization

Highly organized, dynamic and self-motivated team player with a flexible and creative approach

Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders

Knowledge of Support & Cloud operations processes and systems – an advantage

Education :

A University degree B.Sc in Industrial & Management engineering or similar - Must

MBA - an advantage

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