Facilities Operations Manager

North Andover, MA, United States

Graduation from college or university with an Associate’s Degree in facilities management or project management; supplemented by three (3) to five (5) years of experience in project management and/or maintenance of commercial and educational buildings and systems; or any equivalent combination of training and experience which provides the following knowledge, ability and skills:

Hazards and safety precautions common to facility management and repair

The use of standard office equipment including computers and relevant software programs

Multi-task and prioritize work

Oral and written communications

Customer service, problem solving, and troubleshooting

Strategic thinking and decision making

NECESSARY SPECIAL REQUIREMENTS & CREDENTIALS

Must possess and maintain a valid driver’s license

Work is performed both indoors and outside; hand-eye coordination is necessary to operate computers and various pieces of office equipment

Specific vision abilities required by this job include close vision and the ability to adjust focus

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms

Formal application, rating of education and experience, oral interview, reference check, and job-related tests may be required

Applicants who are interested in a position that requires a CDL, or applicants who possess a CDL, must also complete a CDL/DOT application

Responsibilities The Facilities Operations Manager will assist the Facilities Management Director with management of smaller construction maintenance and repair projects for the Town

An employee in this position may be called upon to do any or all of the following essential functions

To perform this job successfully, an individual must be able to perform each essential function to satisfaction

Oversees all building maintenance and repair plans to ensure assigned tasks are on time, within specifications, and within budget

Maintain accurate project documentation, including contracts, change orders, RFIs, and daily progress reports

Assist with scheduling, setting up appointments, data requests and other follow ups with contractors or vendors

Reports any deviations to the Facilities Management Director

Addresses questions, concerns, and/or complaints throughout individually assigned projects

Ensures the proper documentation is obtained per Town practice and policy

Monitor and enforce quality standards, ensuring that work meets or exceeds industry standards and client expectations

Assist in identifying and mitigating potential project risks, while ensuring compliance with safety regulations

Coordinate and communicate effectively with subcontractors and suppliers to ensure materials and services are delivered on schedule

Meets with the department heads of the various Town Buildings to coordinate services and solicit their input and feedback regarding facilities operation and maintenance

Acts as a liaison between contractors, departments and vendors on projects

Maintain positive client relationships through regular communication and updates on project progress

Organizes tasks and prioritizes accordingly

Follows safe work practices

Performs related duties as assigned

Price trends and quality of materials and equipment used in building construction and maintenance

Analyze, manage, and utilize data to improve operations

Oversee the work of contract workers and take appropriate action where work is deficient or fails to meet contract requirements

Establish and maintain effective working relationships with supervisors, contractors, residents, and members of the general public

The employee is occasionally required to climb, balance, stoop, kneel, or bend

Supervision Received: Facilities Management Director

Full-time with excellent benefits

Anticipated Starting Salary: $65,653 to $93,753*

Pay: $65,653.00 - $93,753.00 per year

Flexible spending account

Health insurance

Life insurance

Paid time off

8 hour shift

Qualifications Graduation from college or university with an Associate’s Degree in facilities management or project management; supplemented by three (3) to five (5) years of experience in project management and/or maintenance of commercial and educational buildings and systems; or any equivalent combination of training and experience which provides the following knowledge, ability and skills:

Hazards and safety precautions common to facility management and repair

The use of standard office equipment including computers and relevant software programs

Multi-task and prioritize work

Oral and written communications

Customer service, problem solving, and troubleshooting

Strategic thinking and decision making

NECESSARY SPECIAL REQUIREMENTS & CREDENTIALS

Must possess and maintain a valid driver’s license

Work is performed both indoors and outside; hand-eye coordination is necessary to operate computers and various pieces of office equipment

Specific vision abilities required by this job include close vision and the ability to adjust focus

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms

Formal application, rating of education and experience, oral interview, reference check, and job-related tests may be required

Applicants who are interested in a position that requires a CDL, or applicants who possess a CDL, must also complete a CDL/DOT application

Responsibilities The Facilities Operations Manager will assist the Facilities Management Director with management of smaller construction maintenance and repair projects for the Town

An employee in this position may be called upon to do any or all of the following essential functions

To perform this job successfully, an individual must be able to perform each essential function to satisfaction

Oversees all building maintenance and repair plans to ensure assigned tasks are on time, within specifications, and within budget

Maintain accurate project documentation, including contracts, change orders, RFIs, and daily progress reports

Assist with scheduling, setting up appointments, data requests and other follow ups with contractors or vendors

Reports any deviations to the Facilities Management Director

Addresses questions, concerns, and/or complaints throughout individually assigned projects

Ensures the proper documentation is obtained per Town practice and policy

Monitor and enforce quality standards, ensuring that work meets or exceeds industry standards and client expectations

Assist in identifying and mitigating potential project risks, while ensuring compliance with safety regulations

Coordinate and communicate effectively with subcontractors and suppliers to ensure materials and services are delivered on schedule

Meets with the department heads of the various Town Buildings to coordinate services and solicit their input and feedback regarding facilities operation and maintenance

Acts as a liaison between contractors, departments and vendors on projects

Maintain positive client relationships through regular communication and updates on project progress

Organizes tasks and prioritizes accordingly

Follows safe work practices

Performs related duties as assigned

Price trends and quality of materials and equipment used in building construction and maintenance

Analyze, manage, and utilize data to improve operations

Oversee the work of contract workers and take appropriate action where work is deficient or fails to meet contract requirements

Establish and maintain effective working relationships with supervisors, contractors, residents, and members of the general public

The employee is occasionally required to climb, balance, stoop, kneel, or bend

Supervision Received: Facilities Management Director

Benefits Full-time with excellent benefits

Anticipated Starting Salary: $65,653 to $93,753*

Pay: $65,653.00 - $93,753.00 per year

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Retirement plan

8 hour shift

The Town of North Andover is accepting applications for the position of:

Facilities Operations Manager...

Facilities Department

Full-time with excellent benefits

Anticipated Starting Salary: $65,653 to $93,753*

• Candidates’ qualifications and experience and issues of internal equity will be considered

Candidates are required to submit a completed Town of North Andover Employment Application along with a resume and cover letter to [email protected] in order to be considered for this position. The Employment Application is available on the Town’s website here. Applications will be reviewed on a rolling basis.

GENERAL PURPOSE

The Facilities Operations Manager will assist the Facilities Management Director with management of smaller construction maintenance and repair projects for the Town.

ESSENTIAL DUTIES AND RESPONSIBILITIES

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function to satisfaction.

• Manages smaller constructions as delegated by the Facilities Management Director.

• Oversees all building maintenance and repair plans to ensure assigned tasks are on time, within specifications, and within budget.

• Maintain accurate project documentation, including contracts, change orders, RFIs, and daily progress reports.

• Assist with scheduling, setting up appointments, data requests and other follow ups with contractors or vendors.

• Reports any deviations to the Facilities Management Director.

• • Addresses questions, concerns, and/or complaints throughout individually assigned projects.

• Ensures the proper documentation is obtained per Town practice and policy.

• Monitor and enforce quality standards, ensuring that work meets or exceeds industry standards and client expectations.

• Assist in identifying and mitigating potential project risks, while ensuring compliance with safety regulations.

• Coordinate and communicate effectively with subcontractors and suppliers to ensure materials and services are delivered on schedule.

• Meets with the department heads of the various Town Buildings to coordinate services and solicit their input and feedback regarding facilities operation and maintenance.

• Acts as a liaison between contractors, departments and vendors on projects.

• Maintain positive client relationships through regular communication and updates on project progress.

• Organizes tasks and prioritizes accordingly.

• Follows safe work practices.

• Performs related duties as assigned.

QUALIFICATIONS

Required Education, Training, and Experience:

Graduation from college or university with an Associate’s Degree in facilities management or project management; supplemented by three (3) to five (5) years of experience in project management and/or maintenance of commercial and educational buildings and systems; or any equivalent combination of training and experience which provides the following knowledge, ability and skills:

Knowledge of:

• Project management.

• Price trends and quality of materials and equipment used in building construction and maintenance.

• Applicable laws, regulations and codes related to building maintenance and repair.

• Hazards and safety precautions common to facility management and repair.

• The use of standard office equipment including computers and relevant software programs.

Ability to:

● Multi-task and prioritize work.

● Analyze, manage, and utilize data to improve operations.

● Oversee the work of contract workers and take appropriate action where work is deficient or fails to meet contract requirements.

● Establish and maintain effective working relationships with supervisors, contractors, residents, and members of the general public.

Skill in:

• Oral and written communications.

• Preparing reports and making presentations.

• Customer service, problem solving, and troubleshooting.

• Strategic thinking and decision making.

NECESSARY SPECIAL REQUIREMENTS & CREDENTIALS

• Must possess and maintain a valid driver’s license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical elements listed are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions:

● Work is performed both indoors and outside; hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

● While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms.

● The employee is occasionally required to climb, balance, stoop, kneel, or bend.

● The employee is occasionally exposed to adverse weather conditions including extreme heat, cold, wetness and humidity; and to other unpleasant conditions such as dim lighting, dust, odors, noise, vibrations, toxic agents, electrical currents, heavy machinery, and smoke.

● The employee must occasionally lift and/or move up to 50 pounds, and sometimes more.

SUPERVISION

Supervision Received: Facilities Management Director

Supervision Given: None

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

SELECTION GUIDELINES

Selections shall be made on the basis of qualifications, ability, and dependability. Formal application, rating of education and experience, oral interview, reference check, and job-related tests may be required.

APPLICATION PROCESS

All candidates are REQUIRED to submit a completed Town of North Andover Employment Application. Applicants who are interested in a position that requires a CDL, or applicants who possess a CDL, must also complete a CDL/DOT application. Only those applicants who complete both a Town of North Andover Employment Application and a CDL/DOT application will be considered for employment.

The Town of North Andover Employment Application can be accessed on the Town Website: https://www.northandoverma.gov/human-resources/pages/employment-opportunities

Job Type: Full-time

Pay: $65,653.00 - $93,753.00 per year

Benefits:

• Dental insurance

• Flexible spending account

• Health insurance

• Life insurance

• Paid time off

• Retirement plan

Schedule:

• 8 hour shift

Work Location: In person Company information

Retail, Professional Services, Manufacturing, Education, Healthcare

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