Patient Care Representative
Memphis, TN, United States
Posting Details
Position Information
Job Title Patient Care Representative Department Kingsport Family Practice - 32105 Pay Grade 6 Job Category Support Staff Job Summary
This position is located at Kingsport Family Medicine.
The Patient Care Representative works under the general supervision of the Center Manager performing medical front office duties. Job duties involve the following:
Provide excellent customer service by maintaining friendly/professional interactions with patients
Computerized appointment scheduling via telephone and face-to-face while maintaining a professional demeanor
Performing data entry of over-the-counter charges and payments
Handling patient registration and certification of patient demographics
Verifying all patient information at the time of each scheduled appointment
Setting up medical records
Assisting in retrieving medical records as needed
Assisting in filing and maintaining medical records;
Performing other related duties as assigned
The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including: Paid time off & leave
17 paid holidays
Educational Assistance
Health and life insurance
Retirement
Access to University facilities and services and much more!
Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/
ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.
Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.
Knowledge, Skills and Abilities Ability to work in a fast-paced environment, be flexible, and handle stress well
Ability to accept responsibility and take initiative in accomplishing duties
Ability to communicate effectively with patients, supervisors, physicians, and co-workers both orally and in writing
Ability to communicate professionally via telephone
Ability to handle all patient information responsibly
Ability to adhere to and apply all university, college, department, and clinic policies and procedures
Ability to behave professionally at all times and present a positive image of the facility
Ability to work as a team member
Ability to react calmly in emergencies
Ability to pay attention to details
Ability to apply time management principles to accomplish assigned duties
Keyboarding skills and basic computer knowledge
Knowledge of office equipment: copier, fax, multiline phone system
Required Qualifications High school diploma or GED
Two years of office experience
OR At least one year of post-high school course-level work
One year of office experience.
Preferred Qualifications Similar experience in medical front office (including knowledge of managed care insurance, CPT - and ICD - coding, cashiering, and appointment scheduling)
Experience with electronic health records (Allscripts preferred)
Experience with practice management software (Allscripts PM preferred)
Experience with telephone customer service on a multi-line phone system
Salary 31,746.00
Posting Detail Information
Posting Number SS01607P Is this position subject to a criminal background check? Yes Is any part of the funding for this posting coming from a grant or outside funding source? No Open Date 06/25/2024 Close Date Open Until Filled Yes Special Instructions to Applicants
Support Staff/Clerical positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed To Apply
Required Documents Resume
Cover Letter
Optional Documents Transcripts
Certifications