Patient Care Coordinator
San Francisco, CA, United States
The Patient Care Coordinator ensures patients’ electronic medical records are up-to-date and accurate; provides timely follow-up and completion of referrals made by providers; responds to all external requests for medical records; and provides general administrative support for all aspects of clinic operations. This position reports to the Medical Director.
Major Responsibilities
Scans and files clinical, financial and administrative documents into patients’ electronic health records
Ensures timely completion and follow up of specialty referrals to external facilities
Responds to requests for patient medical records and forwards information in a timely manner, as mandated by California law
Reviews and sorts faxed documents and forwards to the appropriate provider and patient chart in a timely manner
Complies with HIPAA rules and regulations at all times
Answers and responds to requests from both internal and external customers
Forwards outside providers' requests for urgent health information to appropriate provider when a signed release of information is not available; in compliance with HIPAA privacy rules for disclosure when patient can not consent
Prepares, scans, files and abstracts historic patient information into electronic health record
Prepares check request for medical supplies and vendors.
Performs other duties as assigned
Minimum Qualifications High school diploma or equivalent
1 year of experience of working with patient medical records and managing medical referrals
Ability to use an electronic health record (e.g. OCHIN, Epic, eCW)
Excellent attention to detail
Strong interpersonal skills
Self-motivated, independent learner and problem solver
Excellent computer skills
Fully vaccinated against COVID-19, complete with booster shot, and able to show proof of vaccination
Up-to-date with vaccinations, especially seasonal flu shot vaccine
Proof of TB clearance (issued within the past 12 months or less)
Preferred Qualifications Bilingual Spanish/English preferred
Previous clerical or office experience preferred
Familiarity with medical terminology and ICD-10 and CPT codes preferred
Location: San Francisco, CA