Per Diem Patient Care Coordinator - Greenbrae, CA

Greenbrae, CA, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is per diem. Employees are required to work any shift between the hours of 7:00 AM - 5:00 PM PST Monday- Friday including the flexibility to work occasional overtime and weekends based on business need. Our office is located at 250 Bon Air Road, Greenbrae, CA 94904.

We offer 3 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

Notifications to payers of inpatient stays

Obtaining authorizations for inpatients and/or observation patients while in house and documenting in the EMR

Monitoring and actively working EMR work queues for account activity needs

Responsible for obtaining all demographics and insurance information

Point of service collections

Providing information

Answering phones

Other duties pertinent to optimal patient experience, patient flow, and efficient staff utilization are also expected

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

1+ years of registration/ patient access experience

1+ years of experience working with healthcare insurance / payers

1+ years of experience in customer service or related call center environment

Ability to perform basic mathematics related to payment calculation

Ability to successfully complete the Patient Access training classes and demonstrate proficiency of the material

Ability to work any shift between the hours of 7:00 AM - 5:00 PM including the flexibility to work occasional overtime and weekends based on business need

Must be 18 years of age or older

Preferred Qualifications:

Bachelor’s Degree (or higher) in Healthcare Administration, Business Administration, Finance, Accounting, OR a related field

2+ years of experience in a hospital patient registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and / OR other revenue cycle - related role

Understanding of insurance benefits

Basic knowledge of ICD - 9 (10) and CPT terminology

Understanding of medical terminology

Understanding of insurance policies and procedures

Working knowledge of medical terminology

Experience in requesting and processing financial payments

Knowledge of charity care programs as well as the various government and non - government programs

Soft Skills:

Ability to think and act; decisiveness, assertiveness, with ability to achieve results quickly

Ability to learn, understands, and applies new technologies, methods, and processes

Ability to be a self - starter and work independently and as a team to achieve a common goal

High sense of responsibility and accountability; Takes ownership and initiative

Results - oriented with an eye toward the end - goal and business results as the objective

Adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum360 and our client organization(s)

Professional demeanor and positive attitude; customer service orientation

Proficient computer skills

Proficient data entry and typing skills

Basic verbal skills required to take direction from leadership and collaborate with co - workers to perform job function

California Residents Only: The hourly range for California residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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