Operation Enablement Specialist

San Diego, CA, United States

Job Summary:

The Operations Enablement Specialist is responsible for driving operational efficiency and effectiveness within the organization by developing, implementing, and optimizing processes, systems, and training programs. This role requires a combination of strong analytical skills, project management capabilities, and the ability to effectively communicate and collaborate with cross-functional teams.

THE COMPANY

Vistage is the world’s largest CEO coaching and peer advisory organization for small and midsize business (SMB) leaders. We offer the most effective approach for SMB enterprises to achieve better results and grow faster, as well as for SMB leaders to maximize their impact.

The 45,000+ members we serve are CEOs, owners and executives of SMB organizations located across the US and in 35 counties worldwide. These SMB executives spend a day or more with Vistage every month to immerse themselves in our comprehensive platform for making better decisions, getting better results and becoming better leaders. Our platform features three core elements: valuable perspectives from a trusted group of peers, professional guidance and meeting facilitation from an accomplished business leader (the Chair), and deep insights from subject matter experts.

Vistage was founded more than 65 years ago, and we’ve grown every year since then by innovating to stay on the cutting edge of business and being relentless in delivering value to our members. Our success is demonstrated by the fact that Vistage member companies grow 2.2 times faster than non-Vistage peer companies. Learn more about us at www.vistage.com.

VISTAGE EMPLOYEE LIFE

Vistage’s success is anchored by a unique culture that reinforces employee commitment to the Vistage mission. It is a spirit of collective success and achievement which is also reflected in our workplace. Here’s a sample of the employee experience that helps drive our success:

Welcome to our home. Our US headquarters sits in the heart of San Diego’s UTC area. It features an open, modern aesthetic with lots of collaboration spaces, free lattes and nitro cold brew coffee on tap! From our San Diego base, we collaborate with colleagues based across the country and around the world.

We sweat the details. Our on-site gym is decked out with Peloton bikes, a Mirror workout system and plenty of other equipment to keep your workout challenging and fresh. On-site yoga classes, chair massages and smoothie days also help to keep us focused and healthy!

We invest in your career. Each employee has an actionable career progression plan developed through individual collaboration with their manager. We focus on promoting from within, and employee progression plans are complemented by all-staff development days held in our state-of-the-art learning center. Employees also have access to tons of individualized development resources and a generous tuition reimbursement program.

We invest in you. Our employee benefits program is one of the most generous you’ll find. Fully-paid healthcare is provided for employees through Anthem Blue Cross, along with access to company-subsidized dental, vision and life insurance coverage available to employees at very low rates. Take care of your financial future with 401(k) matching funds eligibility after your first month as an employee. Use the free individual investment counseling we provide to help you grow the money you’ve saved. You’ll also start with 16 days of paid time off per year to allow you to relax and recharge; employees receive additional annual paid days off based on tenure.

We keep it fun! Whether you’re with us in the Padres luxury suite enjoying our summer baseball outing, unwinding during an employee happy hour or toasting your co-workers at our epic annual holiday party, you’ll see that we take having fun as seriously as helping our members succeed! The office vibe is business casual with flexible schedules and the freedom to work from home in bunny slippers if that’s your thing! We value mutual respect and laughter . . . we hate stiff formality. You’ll have regular access to Vistage executives—our CEO even buys everyone doughnuts to fuel his informal employee chats!

General Responsibilities:

Process Development and Optimization:

Collaborates with cross-functional teams to analyze existing processes and identify areas for improvement.

Develop and document standardized operating procedures (SOPs) to streamline operations and ensure consistency.

Continuously monitor and evaluate processes to identify bottlenecks and implement optimization strategies.

Systems Implementation, Operation and Integration:

Collaborates on the implementation of new systems or tools to support operational processes, ensuring alignment with organizational goals and requirements.

Operates systems they are responsible for.

Facilitate the integration of systems to improve data flow and interoperability across departments.

Performance Measurement and Analysis:

Establish key performance indicators (KPIs) and metrics to measure the effectiveness of operational processes and systems.

Monitor performance data and analyze trends to identify opportunities for improvement and inform decision-making.

Prepare regular reports and presentations to communicate findings and recommendations to management and stakeholders.

Specific Responsibilities:

Tenure Recognition:

Maintaining Tenure Records: Keep accurate records of Member and Chair tenure to ensure up-to-date information is available for a variety of reporting needs.

Monthly Recognition: Organize and facilitate yearly recognition initiatives on a monthly basis for Chairs and Members. Works closely with IT, Events, SVPs, Chairs & BPCs, ELT/internal staff and vendors to select, source, coordinate, report, communicate and present awards for the following: Member tenure awards, Chair tenure awards, Chair performance awards.

Coordinating Celebrations: Collaborate with Executive Assistants and Senior Vice Presidents to arrange celebrations or gifts marking significant milestones for higher-tenured Chairs.

Recognition Letters and Campaigns: Fostering a culture of appreciation and support by creating recognition letters and email campaigns tailored to specific categories and programs which are aimed at motivating and retaining Chairs and Members.

Performance Program:

Chair Performance System Support: Act as a liaison between staff and Chairs to assist in all aspects related to the Chair performance system.

Chair Performance Program: Manage and maintain the Chair Performance Program, including overseeing related websites ensuring the programs integrity by addressing concerns Chairs may have.

Legacy Recognition Awards: Collaborate with Senior Vice Presidents and International Partners to nominate individuals for annual Legacy-based recognition awards, highlighting contributions and achievements which has impacted their personal growth, peers, members, and the overall Vistage community.

Communication and Dissemination: Work with various stakeholders to effectively communicate and disseminate information about annual performance and Legacy awards, ensuring that recognition efforts reach their intended audience.

IT and Analytics Coordination: Monthly coordination with the IT and Analytics Department reviewing data accuracy within the Chair Performance System and reporting potential corrections.

Speaker Awards: Collaborate with Speaker Relations and Customer Service Associates to manage the ordering and logistics of various annual Speaker Recognition Awards

Communications, Strategy & Analysis

Chair Survey: Collaborates with Sr. Director of Operations to develop, communicate and analyze the bi-annual Chair Survey.

As needed initiatives: Collaborates with Sr. Director of Operations to develop, maintain, communicate and analyze various initiatives that arise out of business needs.

Qualifications and Skills:

Bachelor's degree in Business Administration, Operations Management, or related field.

Proven experience in operations management, process improvement, or similar roles.

Strong analytical and problem-solving skills, with the ability to identify root causes and develop solutions.

Experience with project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.

Proficiency in Salesforce, Microsoft Office Suite and other relevant software applications.

Detail-oriented with strong organizational and multitasking abilities.

Preferred Qualifications:

Certification in project management (e.g., PMP, Prince2).

Experience with Lean Six Sigma or other process improvement methodologies.

Knowledge of enterprise resource planning (ERP) systems and business process management (BPM) tools.

Previous experience in change management or stakeholder engagement roles.

TOTAL COMPENSATION RANGE

$67,000 Salary + Corporate Bonus (salary based in San Diego, CA)

JOB LOCATION

Hybrid in San Diego; 2 days onsite, 3 days offsite

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