Global Service Lead, e-Mobility

Austin, TX, United States

The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com.

Purpose of the position

This role is accountable for the Global e-Mobility service business covering Remote Service, Managed Service (EVerse) and Field Service. The role’s primary focus is ensuring outstanding, seamless field (maintenance and installation) service, remote service and SaaS operations (including driver and site help desk operations) for Gilbarco e-Mobility products leveraging Gilbarco Veeder-Root’s global network of service providers, software tools, and relationships with equipment vendors. The role’s secondary focus is to drive growth through development and further management of the service and maintenance contracts with direct customers and broader e-Mobility stakeholders (CPOs, OEMs, etc.). Additionally, the role is accountable for implementing service aspects of Gilbarco’s e-Mobility strategy.

Reporting to the Global Operations Lead the role will drive growth, stability, and an overall stronger performance for the eMobility business.

Key Responsibilities

Drive and develop the strategies and plans to achieve business growth objectives for eMobility with Commercial leads, GVR Service leads and prospective customers.

Directing Service operations by streamlining processes and building capability across Help desk, Remote Service, Managed Service and Field Service

Maintain overall SLA at targeted & benchmarked KPI levels on a continuous basis for the total service business. Measure customer satisfaction and operational deliverables to drive a continuous improvement program for business performance, responsiveness, and process efficiency.

Gather customer, competitive and market information and use this to drive the service commercial offer and pricing strategy.

Build trust and form strong relationships with key customers to drive growth.

Effective team leadership of a global team – managing, monitoring, and coaching your direct reports

Effectively manage the service revenue and profitability and deliver appropriate reporting to management

Drive continuous improvement in safety, quality, delivery, inventory and productivity through the utilization of VBS (Vontier Business System).

Gilbarco Veeder-Root (GVR) requires that all employees comply with the GVR Health, Safety and Environment (HSE) Policy, as well as the Vontier Code of Conduct.

Ability to travel up to 25%, domestically & internationally

Knowledge, Skills and Experience

Proven track record at manager level with evidence of achievement of objectives, budgets, KPI’s, tangible margin improvements and continual improvements

A proven manager of people with a measurable track record of creating successful teams in service delivery with tangible achievements in improvement and change management.

Strong influencing and negotiating skills.

Excellent analytical skills – the ability to assimilate and analyze base data and provide commercially sound and viable business solutions.

Goal focused, reputation for delivery, passion for service excellence.

The ability to handle complex situations and multiple responsibilities simultaneously.

Excellent written and verbal communications skills coupled with effective customer facing skills.

Resilience, persistence, and determination

An ability to listen, demonstrate empathy and gain people’s trust at all levels.

A strong commitment and demonstrable experience of driving employee engagement

Highly organized, with the ability to effectively manage the impact of competing pressures and conflicting priorities.

Awareness of appropriate H&S and statutory regulations as it pertains to the role and the industry.

Strong manager level skills in general office software tools, including Excel, Word, PowerPoint.

Required skills: Education, Experience / knowledge, Role specific skills

Minimum Bachelors’ degree

Minimum 10 years’ service business management or equivalent

The base compensation range for this position is $128,800 to $160,700 per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays per year.

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

WHO WE ARE

The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com .

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .

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"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."