Account Manager - Core Banking Solutions
Atlanta, GA, United States
Title: Account Manager
Location: Atlanta, GA / Remote (also considering remote candidates)
Overview:
Our client, a leading provider of banking and payment solutions to financial institutions, is looking for three Account Managers: 1 Large Financial Institutions and 2 Small Financial Institutions. Candidate must reside within 50 miles of a major airport within a respected region.
Account Managers will serve as a point of contact for all client interactions and be responsible for developing exceptional customer relationships by partnering to implement the customer strategies and visions, influencing product solutions to align with customer needs, and working closely with members actively engaged in day-to-day actions surrounding these efforts.
Responsibilities:
Managing a remote customer base and keeping a track record of implementing software and hardware solutions for external customers
Initiating and maintaining outstanding interaction and customer satisfaction
Ensuring contract compliance and managing contract process
Project / Open Issues / Implementation management
Guiding project management as part of implementation, rollout, or any other funded services efforts
Project planning (activities, deliverables, timelines, etc.)
Supporting escalations and new prospect sales for project and implementation management
Creating and delivering presentations, proposals, and RFI/RFP responses to C-Level leadership
Developing in-depth knowledge of products, services, and industries
Recognizing the customer's key challenges in their business operations and identifying products and solutions to the customer's area of need
Using knowledge about trends and topics within the industry and area of expertise to influence client decision making
Driving revenue through cross sells in conjunction with annual quota for assigned region
Providing product marketing and industry expertise to influence product direction
Obtaining customer or industry information that assists in responding to customer's needs and requirements,
Understanding the formal and informal decision-making process within each of the accounts
Driving pipeline growth with qualified opportunities and executing winning sales campaigns to deliver quarter on quarter growth
Leading account planning and opportunity planning sessions
Establishing success criteria and gaining consensus internally and externally
Driving customer programs to deliver revenue growth
Providing advice and input to customer project manager/team
Reporting internal and external statuses
Formulating long-term vision while delivering on current goals/objectives
Ensuring overall project success - quality, schedule, and budget
Serving as a point of contact for each customer's day-to-day activities
Escalation and exception management of all customer satisfaction issues
Developing and reporting key customer metrics to include financial and customer satisfaction
Contributing to improve policies and processes that support the Account Managers' purpose and goals
Participating in designing and executing marketing programs related to the industry
Requirements: 2+ years of Banking exp required
2+ years of Customer Management exp
75% Domestic Travel is required: flexibility
Successful Project and Account Management experience
Software Implementation Experience is desirable
Strong oral and written communication skills; detail oriented; interpersonal skills
Career Driven
Proven multi-tasking and problem-solving skills
High energy with personal initiative
Strong sense of urgency
Experience in credit unions is a plus
URL: https://loxo.co/job/NDM1NS0zd3gyczdwOWt6NGt0dWx1?t=1669738022863
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