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Account Manager - Core Banking Solutions

Atlanta, GA, United States

Title: Account Manager

Location: Atlanta, GA / Remote (also considering remote candidates)

Overview:

Our client, a leading provider of banking and payment solutions to financial institutions, is looking for three Account Managers: 1 Large Financial Institutions and 2 Small Financial Institutions. Candidate must reside within 50 miles of a major airport within a respected region.

Account Managers will serve as a point of contact for all client interactions and be responsible for developing exceptional customer relationships by partnering to implement the customer strategies and visions, influencing product solutions to align with customer needs, and working closely with members actively engaged in day-to-day actions surrounding these efforts.

Responsibilities:

Managing a remote customer base and keeping a track record of implementing software and hardware solutions for external customers

Initiating and maintaining outstanding interaction and customer satisfaction

Ensuring contract compliance and managing contract process

Project / Open Issues / Implementation management

Guiding project management as part of implementation, rollout, or any other funded services efforts

Project planning (activities, deliverables, timelines, etc.)

Supporting escalations and new prospect sales for project and implementation management

Creating and delivering presentations, proposals, and RFI/RFP responses to C-Level leadership

Developing in-depth knowledge of products, services, and industries

Recognizing the customer's key challenges in their business operations and identifying products and solutions to the customer's area of need

Using knowledge about trends and topics within the industry and area of expertise to influence client decision making

Driving revenue through cross sells in conjunction with annual quota for assigned region

Providing product marketing and industry expertise to influence product direction

Obtaining customer or industry information that assists in responding to customer's needs and requirements,

Understanding the formal and informal decision-making process within each of the accounts

Driving pipeline growth with qualified opportunities and executing winning sales campaigns to deliver quarter on quarter growth

Leading account planning and opportunity planning sessions

Establishing success criteria and gaining consensus internally and externally

Driving customer programs to deliver revenue growth

Providing advice and input to customer project manager/team

Reporting internal and external statuses

Formulating long-term vision while delivering on current goals/objectives

Ensuring overall project success - quality, schedule, and budget

Serving as a point of contact for each customer's day-to-day activities

Escalation and exception management of all customer satisfaction issues

Developing and reporting key customer metrics to include financial and customer satisfaction

Contributing to improve policies and processes that support the Account Managers' purpose and goals

Participating in designing and executing marketing programs related to the industry

Requirements: 2+ years of Banking exp required

2+ years of Customer Management exp

75% Domestic Travel is required: flexibility

Successful Project and Account Management experience

Software Implementation Experience is desirable

Strong oral and written communication skills; detail oriented; interpersonal skills

Career Driven

Proven multi-tasking and problem-solving skills

High energy with personal initiative

Strong sense of urgency

Experience in credit unions is a plus

URL: https://loxo.co/job/NDM1NS0zd3gyczdwOWt6NGt0dWx1?t=1669738022863

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