Field Technician / IT Facility Coordinator
Greenwood, IN, United States
Overview
Stable and growing organization
Competitive weekly pay
Professional, positive and people-centered work environment
Fast-paced work environment
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days
Responsibilities
As a Field Technician / IT Facility Coordinator you will coordinate and support a variety of technical projects related to the setup and maintenance of the IT infrastructure for Dayton Freight Lines Service Centers.
Exercise discretion to order and track vendor services for Service Center locations, such as telecom circuit orders and cable/infrastructure
Travel to service centers to analyze and install/move facility equipment including, but not limited to, network rack equipment, desktop/user equipment, etc.
Utilizes independent judgment to provide technical support to end-users via Help Desk and in the field regarding diverse software and hardware systems
Maintains proper documentation for all projects/tasks assigned to include inputting applicable records such as network users, security, and tracking inventory levels of equipment and materials
Utilizes independent judgement to perform moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems
Troubleshoots and resolves moderately complex system hardware, software, and network failures and conflicts
Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and / or systems
Performs in an ethical and professional manner, adhering to all company policies and procedures
Assists the Help Desk Supervisor with projects as assigned
Continuously look for opportunities to improve processes
Qualifications
Preferred Qualifications:
CompTIA Network+
Microsoft Office 365 Associate
Qualifications:
Ability to analyze and interpret data
Ability to deploy and terminate network wiring
Ability to provide functional direction to other technical support
Strong interpersonal communication skills and the ability to work effectively
Ability to self-manage and demonstrate initiative
Ability to problem-solve using tools provided as well as online resources
Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions
Benefits
Stable and growing organization
Competitive weekly pay
Professional, positive and people-centered work environment
Fast-paced work environment
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days
Business analyst, IT, I.T., information technology, IT analyst, IT business analyst