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Brooksource
Indianapolis, IN, United States
PC Refresh Technician 1 year contract Location: Downtown Indianapolis, IN Travel required - this resource will be selected to travel to refreshes throughout the state with occasional overnight travel (weekday only)- will not be traveling every week of the year Pay: $24.34/hr. Skills: STRONG CUSTOMER SERVICE HANDS ON EXPERIENCE WITH PC/DESKTOP Build
Job Source: BrooksourceBrooksource
indianapolis, in
PC Refresh Technician 1 year contract Location: Downtown Indianapolis, IN Travel required - this resource will be selected to travel to refreshes throughout the state with occasional overnight travel (weekday only)- will not be traveling every week of the year Pay: $24.34/hr. Skills: STRONG CUSTOMER SERVICE HANDS ON EXPERIENCE WITH PC/DESKTOP Bui
Job Source: BrooksourceBrooksource
Indianapolis, IN, United States
PC Refresh Technician 1 year contract Location: Downtown Indianapolis, IN Travel required - this resource will be selected to travel to refreshes throughout the state with occasional overnight travel (weekday only)- will not be traveling every week of the year Pay: $24.34/hr. Skills: STRONG CUSTOMER SERVICE HANDS ON EXPERIENCE WITH PC/DESKTOP Bui
Job Source: BrooksourceManta Resources Inc
Indianapolis, IN, United States
The IT Manager plays a pivotal role in leading the support team across multiple business operations, ensuring seamless alignment of IT functions with overarching business objectives. Responsibilities: Lead and mentor the help desk team, fostering continual development and ensuring service standards are consistently met. Collaborate with the Directo
Job Source: Manta Resources IncManta Resources
Indianapolis
Job Description Job Description The IT Manager plays a pivotal role in leading the support team across multiple business operations, ensuring seamless alignment of IT functions with overarching business objectives. Responsibilities: Lead and mentor the help desk team, fostering continual development and ensuring service standards are consistently
Job Source: Manta ResourcesAnchor Point Technology Resources
indianapolis, in
Job Summary The Asset Management specialist is responsible for managing and maintaining the lifecycle information, status, and compliance of IT hardware and software assets. This person also defines and implements the asset tracking and configuration management processes, policies, and procedures. Essential Job Functions Develop and maintain IT a
Job Source: Anchor Point Technology ResourcesCDW Corporation
Indianapolis, IN, United States
true / / Team Leader- Federal Technical Support - Navy SMIT (East) **Team Leader- Federal Technical Support - Navy SMIT (East)at CDW Careers** **Job ID:** 21001869 **Updated:** May 24, 2021 **Location:** Indianapolis, IN, United States Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one t
Job Source: CDW CorporationNet2Source Inc.
indianapolis, in
Position: IT Technician Location: Indianapolis, IN 46225 Duration: 06+ Months (Extendable) Clients: One of Our Direct Client ONLY W2 CANDIDATES/NO C2C Qualifications: High School Diploma/GED.Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa sta
Job Source: Net2Source Inc.Avon, IN, United States
Overview
The IT Manager will lead the support team across multiple business operations, ensuring the operations of the IT division are in alignment with business objectives.
Job Responsibilities
Manage and train the help desk team, helping to ensure that the help desk is constantly developing and improving, and ensuring that service standards are met;
Collaborate with Director of Business Technology to help plan, coordinate, direct, and design all IT-related activities of the organization, as well as provide administrative direction and support for daily activities of the IT help desk staff;
Work with the Cyber Security team to develop, implement and maintain disaster recovery and business continuity plans;
Work with the Cyber Security team to develop and maintain End User Security models and documentation;
Work closely with stake holders in other divisions to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization;
Define, implement, and maintain written IT policies, procedures, and best practices;
Develop and maintain End User Documents for Self Help;
Oversee the deployment and maintenance of all hardware & software throughout the organization;
Oversee the provisioning of services, including help desk and technical support;
Conduct systems assessments and develop upgrade requirements;
Develop and maintain life cycle/replacement plans for all hardware and software;
As a working member of the help desk team, the IT Manager coordinates urgent and complicated support issues and acts as an escalation point for all requests and incidents;
Administer help desk ticketing systems, manage inventory of PCs, phones, i Pads, and other equipment;
Communicate user additions and terminations to the larger IT team;
Provide help desk ticket metrics and analysis;
Oversee the life cycle management of hardware, ensure proper disposal and documentation of retired assets, and assist in budgeting requirements for new hardware;
Creates and manages escalation procedures and ensures service standards are maintained and customer expectations are met;
Perform other required tasks as assigned.
Job Requirements Associate or bachelor's degree preferred in technology or computer science;
Minimum of five years of IT management experience;
Professional and helpful demeanor;
Ability to manage multiple tasks and work effectively under pressure;
Possess solid analytical and organizational capabilities;
Good general understanding of IT applications in a business environment, and demonstrated proficiency in their use;
Knowledgeable of Windows Networking, systems technology, and telecommunications;
Excellent general skills and demonstrated ability in the use of Microsoft Windows, Microsoft Office applications, Office 365 (including Teams, SharePoint), and Active Directory;
Varied technology troubleshooting that may include Windows and Apple support, tablets, conference call troubleshooting, AV issues, and other end-user level assistance;
Knowledge of technical concepts and terminology: networking, LAN/WAN, client/server, RDP, databases, etc.;
Able to understand, communicate and discuss technological issues with other IT staff, outside consultants, and non-technical staff;
Desire to learn new skills and keep current with technological advances as needed;
Organizational skills, including juggling multiple tasks and prioritizing needs;
Ability to recognize and troubleshoot basic problems in IT systems;
Ability to recognize more challenging problems and evaluate the best resources available to manage these issues;
Excellent customer service skills including but not limited to good listening and communication skills;
Must be able to provide technical support to non-technical users with patience and understanding;
Ability and availability of working off-hours and weekends as needed.
IT Manager jobs in Avon, IN, United States
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