Customer Service Specialist
McKinney, TX, United States
Customer Service Specialist Farmers Insurance McKinney , TX US Posted 55 minutes ago Farmers Insurance Were seeking a positive, personable customer service representative for a rewarding career opportunity! Youll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and cant wait to get started! Responsibilities
* Work closely with the sales lead to stay up-to-date on service and product knowledge
* Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
* Identify common customer issues and bring them to the attention of the team
* Record customer interactions and follow up on their experience with our company
* Make sure each customers complaint is addressed with care and precision to achieve full customer satisfaction
Qualifications
* Excellent active listening, interpersonal, and communication skills
* Must have graduated high school, received a G.E.D. or equivalent
* Experience working in a customer-oriented atmosphere
Compensation 30000 - 42000 yearly About Farmers Insurance We are the #1 Area team in the DFW area and most of the time the Nation. We have cultivated an environment of success.
We get lunch together as a team every Monday and have various trips and excursions throughout the year.
This is a hard-working and dedicated team looking only to add the best to our group. We are looking for people we can train up to take on new roles and more resposibility
Customer Service Specialist