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Massey Services
Dallas, TX, United States
Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400
Job Source: Massey ServicesStryker
Addison, TX, United States
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of
Job Source: StrykerAon Corporation
Dallas, TX, United States
Posting Description : Customer Service Specialist I Aon is a national membership marketing company that provides membership programs to a variety of industries including healthcare, retail, banking, consumer finance and member-based associations. Its leading program is a membership-based healthcare savings program designed to significantly reduce
Job Source: Aon CorporationCarrington Holding Company, LLC
Plano, TX, United States
Job Description Come join our amazing team and work a hybrid schedule! The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers
Job Source: Carrington Holding Company, LLCEncompass Health Corp.
Dallas, TX, United States
**IT Customer Service Specialist** * Dallas, Texas * Information Technology * 76375 Encompass Health ** Share Job** ** Job Description** **Division:** Home Office **Encompass Healths home health & hospice services are now Enhabit Home Health & Hospice.** We remain committed to delivering a better way to care for our patients and their loved o
Job Source: Encompass Health Corp.Imprimis Group
Dallas, TX, United States
Job DescriptionJob Description IMPRIMIS GROUP - MEDICAL CUSTOMER SERVICE JOB OPENINGS!!!! With over 30 years of niche industry experience, and with a comprehensive blend of tactical and strategic human capital solutions, IMPRIMIS guarantees the highest quality of services and people. With IMPRIMIS, you get the "people you need for the future you
Job Source: Imprimis GroupSanden International
Wylie, TX, United States
Purpose of this Job: Primary purpose of this position is to manage customer orders and maintain positive relationships with assigned customers. Must be responsible from start of order until completion of shipment ensuring each order is managed to the customer expectations. Must work with multiple departments to provide an uninterrupted flow of San
Job Source: Sanden InternationalChildCareGroup
Dallas, TX, United States
Job DescriptionJob DescriptionMake an Impact as a Customer Service Specialist You will work within Child Care Assistance a program of ChildCareGroup that manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas.
Job Source: ChildCareGroupPlano, TX, United States
Come join our amazing team and work a hybrid schedule!
The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.
The Customer Service Specialist I level is the entry level role in the job family and generally handles the least complex inbound calls; escalates more complex call as appropriate. The pay for this position is $20.00/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set.
What you’ll do:
Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
Refer more complex or complicated calls to qualified team member.
Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
Track, follow-up and complete customer call backs to ensure inquiry resolution.
Collect payments whenever necessary and appropriate.
Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
Knowledge of Fair Debt Collection Practices Act preferred.
Knowledge of relevant and industry-specific computer software packages preferred.
Basic negotiation skills.
Ability to understand problems and to collaborate and explore alternative solutions.
Ability to make decisions that have moderate impact on the immediate work unit.
Ability to organize thoughts and ideas into understandable terminology.
Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
What you’ll need:
High school diploma or equivalent work experience.
Customer service/call center experience preferred, but not required.
Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
Bi-Lingual (Spanish) skillset preferred.
Hours Monday-Friday
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .
What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
EEO/AAP Employer
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
#LI-SY1
Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
Customer Service Specialist, I jobs in Plano, TX, United States
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Please refresh the page and try again.
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