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Recooty
Los Angeles, CA, United States
One Act is a global startup engaged in software development and AI technology development. One Act built the AI-powered trusted marketplace PieceX for buying and selling vetted and approved software solutions. we enable our sellers to monetize the unique code they develop while empowering our buyers to purchase high quality source codes, decreasing
Job Source: RecootyBoingo
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Job Source: BoingoAltaMed Health Services
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Job Source: AltaMed Health ServicesOrdermark
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Job Source: Money Fit by DRSRecooty
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We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. To be successful as a customer support represe
Job Source: RecootyStinger Management
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We have immediate full-time openings available in our Customer Service, Sales, and Management Trainee departments for career-focused individuals with incredible people skills. We provide equal opportunities and full training to all of our entry-level employees. This is not any old entry-level opening, this is a career opportunity designed to expand
Job Source: Stinger ManagementAutonomy
Santa Monica, CA, United States
**Customer Service Support Representative** Santa Monica, California / Servicing Operations / **Overview** Headquartered in Santa Monica, California. At AUTONOMY, we are driven by a single-minded and unwavering mission: to be a revolutionary disruptor in the auto finance marketplace and provide (CAAS) Car as a Service. Leveraging our unique subscri
Job Source: AutonomyLos Angeles, CA, United States
Customer Support Representative
APM (a joint venture of Sony Music Publishing and Universal Music Publishing) is the leading provider of original production music available to content creators, with an extraordinary collection of over one million hand-curated recordings spanning every country, genre, and era. APM is the go-to for thousands of music supervisors, producers and video editors, spanning every market. Our music can be found daily on platforms as diverse as Netflix, YouTube, TikTok, Facebook, Wondery, and Spotify, among many others. In 2023, as in every year, multiple Super Bowl commercials featured APM music content. In addition, APM tracks have been sampled by the likes of Jay-Z, Dr Dre, Nas, Drake, MF Doom, and many others. The APM NFT series (a cyclical, limited offering of music collectibles), offered via Dapper Labs, typically sells out within minutes.
This is a full-time in-office role and will work out of our Hollywood office from 9:00 AM - 6:00 PM Monday-Friday. Lunch is provided in the kitchen on Tuesdays, and snacks and parking are also provided in the pet friendly office (with great views)!
The Role
The Customer Support Representative will be the first point of contact at APM Music for visitors and employees to the office. This person will have a friendly demeanor and will be responsible for ensuring the efficient office operation details in an attentive, friendly, efficient and courteous manner. Additionally, this role will work with various departments, including Sales, Finance, Marketing and Publishing Operations with various duties, as needed.
The Responsibilities
Answer all incoming calls to the main APM line. Route as necessary, delivering a professional and engaging experience for our clients
Monitor the main customer support queue in Salesforce Service Cloud and respond to client inquiries regarding issues with their login, questions about licensing our music, composer submissions, etc.
Provide support by assisting with and resolving YouTube copyright claims and other related tasks
Provide support to clients via Live Chat.
Research potential infringement detections against our licensing database.
Assist the Finance department by uploading invoices to Salesforce CRM.
Complete requested vendor forms, W-9's, and payment information.
Provide administrative support to Sales teams as needed
Organize and maintain company-wide calendar
Assisting with company-wide events, as needed
Provide back-up assistance to the Music team by assisting with asset requests.
Other duties, as assigned.
Your Background 1-3 years experience in a front desk or customer support role
Experience working from a queue, prioritize responsibly based on urgency/importance, and multi-task administrative tasks.
Experience with CRM software (e.g. Salesforce), customer support software
Experience using Excel
Knowledge of and passion for music
Technically savvy
Excellent communication (both written and verbal)
Excellent organizational skills
APM is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. Whether by mandate or not, we never have and never will make our employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Email Alert for Customer Support Representative jobs in Los Angeles, CA, United States
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